Customer Success Manager

Box•San Francisco, CA

7d•Hybrid

About The Position

Our Customer Success team powers long-term customer value and growth across the West region. We’re hiring Customer Success Managers based in the San Francisco area to own a book of Mid-Market accounts, drive adoption, and partner with customers to deliver measurable outcomes. You’ll bring operational rigor, a growth mindset, and strong relationship skills to help our customers realize the full value of Box. In this role, you will manage a curated portfolio with flexibility to travel for high-impact onsite moments. You’ll collaborate across teams, lead value-focused demos, and turn insights into action that increases retention and expansion.

Requirements

2+ years of customer success, account management, or related client-facing experience managing a book of business.
Proven track record of ownership and proactive problem-solving that led to measurable customer outcomes.
Strong relationship management and communication skills; comfortable leading demos and executive conversations.
Operationally rigorous with experience navigating business systems for forecasting and health tracking.
Growth-minded, coachable, and adaptable; excited to learn and leverage AI to improve workflows.
Comfortable managing Mid-Market portfolio, prioritizing impact across multiple accounts.
Hybrid: Based in SAn Francisco with 3 days/week in-office; travel within the region as needed.
Experience in SaaS or with non-traditional backgrounds that demonstrate strong account ownership is welcome.

Responsibilities

Own a book of Mid-Market accounts and build trusted partnerships that drive adoption, renewal, and growth.
Lead discovery, value reviews, and product demos that tie business goals to clear outcomes.
Maintain operational rigor across systems—forecast renewals, track health, and prioritize actions based on signals.
Build account plans, identify risks/opportunities, and execute proactive playbooks to improve customer value.
Collaborate cross-functionally to remove roadblocks and deliver solutions that matter.
Prioritize customer meetings (virtual and onsite as needed) to accelerate impact across your territory.
Surface insights from your portfolio to influence territory planning and process improvements.
Champion a growth mindset and experiment with AI-enabled workflows to scale customer success.