Customer Success Manager

Waystation AI • Temecula, CA

24d • Onsite

About The Position

Waystation is building the operating system for procurement in consumer packaged goods (CPG). Today, ingredient and packaging sourcing still runs through inboxes, PDFs, and spreadsheets. It's slow, opaque, and costly. Waystation replaces that chaos with an AI-powered procurement platform that creates structure, visibility, and leverage — without forcing suppliers into portals. The result: real ROI. One customer saved over $200,000 in the first three months, paying for their annual contract in the first 30 days. Waystation is led by repeat founder Ryan Caldbeck (previously founded CircleUp) and backed by Founder Collective, Homebrew, Slow Ventures, and 87 Capital. We have paying customers, real usage, and a product that works.

Requirements

• Operator background
• Have one superpower. There's a thing you're genuinely better at than almost anyone, and you can name it and point to results that prove it.
• Learn fast and love it. Drop you into a new product, customer, or domain and you're dangerous in weeks.
• Own whole problems. You take messy things start to finish and close them without being asked.
• Build leverage. You reach for tools, automation, and agents to scale yourself instead of grinding manually.
• Are all in. This is a rocket ship you want to plant a flag on and ride through the messy middle — not a stepping stone.
• Have grit. You've persevered at something hard for a long time, where the feedback loop on success ran much longer than your next review.

Nice To Haves

• procurement/CPG/food a strong plus, not required
• exposure to procurement, CPG, or food.

Responsibilities

• Own the customer relationship and take it off the founder's plate.
• Get customers to value and keep them there.
• Own a book of accounts end to end — run the room, own the deployment, drive each account to its time-to-value date, and spot expansion as usage climbs toward and past committed spend.
• Own the relationship. Hold a book of accounts and the relationship within each — you are the customer's person.
• Run onboarding and kickoffs. Set the eval bar with the customer and gather the inputs and context the product needs to deliver.
• Drive value in multi-stakeholder rooms. Manage skeptics included, and push each account to its time-to-value date.
• Spot and drive expansion. Surface latent procurement work as usage grows toward — and past — committed spend.
• Build leverage. Stand up light tooling and automations to scale yourself, and surface usage patterns to product so we build proactively, not reactively.

Benefits

• Competitive base salary + meaningful equity — real ownership, with upside tied to the outcomes you drive
• Hands-on work with a repeat founder & CEO — and the customers themselves; a front-row seat to how an AI-native company gets built
• A real product with real ROI — value you can measure, which makes every customer conversation more honest
• Full health, dental, and vision coverage
• Unlimited vacation — we care about outcomes, not hours
• An in-person team that values craft and ambition

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed