Customer Success Manager
Mannelly Recruitment•San Francisco, CA
•Onsite
About The Position
A pioneering healthcare AI B2B startup in western California seeks a Customer Success Manager to support clinician adoption of cutting-edge AI tools. This role involves owning customer onboarding, engagement tracking, operational workflows, training material creation, usage analytics, and clinician feedback relay to drive product success. Competitive compensation package offered.
Requirements
- 3+ years in customer-facing or operational roles at tech startups (Seed–Series B preferred)
- Experience in highly operational, clinician-focused environments
- Healthcare startup background strongly preferred
- Proficiency with tools like HubSpot, Airtable, and Canva (or rapid adaptability)
- Fast learner with strong analytical skills and attention to detail
- Positive, empathetic communicator skilled at building clinician trust
Responsibilities
- Owning customer onboarding
- Engagement tracking
- Operational workflows
- Training material creation
- Usage analytics
- Clinician feedback relay to drive product success
Benefits
- Competitive compensation package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
