Customer Success Manager

Payoneer

17h • Remote

About The Position

Payoneer is seeking a highly motivated Customer Success Manager to enable SMBs and professional businesses in North America to pay and get paid globally using its financial solutions. The role involves working with larger customers to co-build growth strategies and collaborating closely with Product, Marketing, and Operations in a dynamic, challenging, multidisciplinary environment to build and implement regional growth plans. The ideal candidate brings account management experience, strong analytical and communication skills, and project management and sales skills.

Requirements

• Bachelor's degree, preferably in business.
• More than 3 years of account management, business development, or other relevant experience.
• Expertise in developing business cases, financial analyses, and modeling, analyzing, and forecasting economic and financial impacts.
• Strong written and verbal communication skills.
• Ability to present a business case to key stakeholders.
• Data-oriented, with strong attention to detail, analytical skills, and business reasoning.
• Track record of meeting and exceeding business targets.
• Ability to make decisions in a changing environment, anticipate future needs, and drive results.
• Strong organization and focus, and ability to work under pressure.
• Account management experience, analytical and communication skills, and project management and sales skills.

Responsibilities

• Oversee and manage engagement and growth for current customers, building long-term relationships with top and mid-market customers.
• Identify business opportunities, build go-to-market plans, develop solutions that match customer needs, and implement the roadmap.
• Maintain accurate, up-to-date customer data and engagement tracking in CRM systems.
• Work closely with Product and Marketing to enhance the product portfolio for the region.
• Analyze business performance, identify opportunities, understand key business drivers, and determine how they connect to drive profitable growth.
• Develop what is needed to bring business opportunities onboard.
• Build business success stories and case studies.
• Drive events and below-the-line activities, and represent Payoneer in industry forums to increase awareness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level