Customer Success Manager
TotallyAwesome
•Remote
About The Position
The Customer Success Manager (CSM) is responsible for ensuring customers achieve measurable business outcomes using the SQREEM platform. This role goes beyond traditional account management. The CSM acts as a strategic operator, helping customers translate audience intelligence into live campaigns, optimize performance, and scale investment over time. You are the bridge between platform capability and real-world results.
Requirements
- 3–7 years in Customer Success, Account Management, or Programmatic Media
- Strong understanding of DSPs, PMPs, and media activation workflows
- Ability to translate data into actionable insights
- Experience managing agency or brand relationships
- Highly proactive, structured, and commercially minded
Responsibilities
- Drive Customer Outcomes & Platform Adoption
- Act as a Strategic Advisor to Customers
- Manage Customer Health & Retention
- Drive Revenue Expansion Within Accounts
- Partner Cross-Functionally
Benefits
- Social work environment
- Flexible working arrangements
- Mentorship programs
- Remote working support across multiple markets
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
11-50 employees
