Customer Success Manager - Youth, Club & High School
About The Position
At Hudl, we build great teams and hire the best to ensure you're working with people you can constantly learn from. We foster a culture where everyone feels supported, and our employees feel it, evidenced by our recognition as one of Newsweek's Top 100 Global Most Loved Workplaces. We see ourselves as the team behind the team, supporting the lifelong impact sports can have, including lessons in teamwork, dedication, the influence of inspiring coaches, and opportunities to reach new heights. Our products help teams worldwide see their game differently by making it easier for coaches and athletes at any level to capture video, analyze data, share highlights, and more. We are looking for a Customer Success Manager to join our growing team. In this role, you will be the primary strategic partner for your customers, acting as a consultant who aligns Hudl’s technology with their athletic and operational goals. Your mission is to command your territory by securing industry-leading retention, igniting deep product engagement, and driving the rapid adoption of our core technology across every account. You will serve as the bridge between initial sales and long-term expansion. You’ll partner with Account Executives (AEs) to ensure a seamless transition and successful onboarding for new accounts, while collaborating with Account Managers (AMs) to maintain a pulse on customer health. By becoming an expert on your customers' needs, you’ll be the engine that identifies expansion opportunities and fuels revenue growth across your territory. This role has the opportunity to be placed into one of our three Competitive markets: High School, Club, or Fan.
Requirements
- A Relentless Advocate: Passionate about the user experience, willing to engage in tough conversations and go the extra mile to turn dissatisfied users into long-term partners.
- A Command Communicator: Ability to communicate with clarity, whether leading a web demo or navigating a renewal over the phone, and translate technical value to both internal stakeholders and external decision-makers.
- Commercial & Data Acumen: Understanding of the sales funnel, ability to spot expansion signals, and comfort using health scores and engagement metrics to prioritize daily tasks.
- Technology Savvy: Quick grasp of product market fit and comfort using platforms like Salesforce, Salesloft, and others to track touchpoints and trends.
- Master of Prioritization: Ability to balance a heavy workload, including onboarding new accounts and holding program reviews, without dropping the ball.
- Candidates must live within commuting distance of our Lincoln, Nebraska headquarters.
Nice To Haves
- An Innovator: Looking for better ways to do things and excited to help refine processes and find creative solutions.
- Sports Industry Experience: Prior experience as a coach, athlete, or administrator, understanding the season's rhythm and customer pressures.
- SaaS Background: Experience in a client-facing role at a tech company, understanding subscription renewals and churn.
- Familiarity with the Hudl Suite: Prior use of Hudl products and ability to speak the language of power users.
Responsibilities
- Executing High-Impact Onboarding: Architecting a customer’s first experience with Hudl by partnering with Account Executives to transition new accounts, ensuring every program hits the ground running, sees immediate value, and builds momentum for long-term success.
- Maximizing Territory Impact: Driving deep product adoption across your territory, ensuring every customer fully integrates Hudl into their daily workflow for maximum return on investment.
- Driving Strategic Engagement: Conducting reviews and strategy sessions with Coaches and Directors to provide education and roadmaps for reaching program goals and securing long-term renewals.
- Championing the Hudl Ecosystem: Continuously communicating the value of the full Hudl suite across accounts and identifying opportunities to bridge program gaps with broader offerings.
- Mastering the Metrics: Using data to proactively identify at-risk accounts, keeping engagement high, churn low, and expansion revenue growing.
Benefits
- Flexible vacation time
- Company-wide holidays
- Timeout (meeting-free) days
- Remote work options
- Professional development resources and opportunities
- Tech stack and hardware provided
- Employee Assistance Program
- Employee resource groups
- Fitness partner Peerfit
- Medical insurance (including vision, dental, fertility healthcare, and family forming benefits)
- 401(K) with up to 4% company match
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
