Customer Success Manager - Youth, Club & High School

Hudl • Lincoln, NE

10h • Hybrid

About The Position

At Hudl, we build great teams and hire the best to ensure you're working with people you can constantly learn from. We foster a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces. We see ourselves as the team behind the team, supporting the lifelong impact sports can have. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more. We’re looking for a Customer Success Manager to join our growing team. In this role, you will be the primary strategic partner for your customers, acting as a consultant who aligns Hudl’s technology with their athletic and operational goals. Your mission is to command your territory by securing industry-leading retention, igniting deep product engagement, and driving the rapid adoption of our core technology across every account. You will be the bridge between initial sales and long-term expansion. You’ll partner with Account Executives (AEs) to ensure a seamless transition and successful onboarding for new accounts, while collaborating with Account Managers (AMs) to maintain a pulse on customer health. By becoming an expert on your customers' needs, you’ll be the engine that identifies expansion opportunities and fuels revenue growth across your territory. This role has the opportunity to be placed into one of our three Competitive markets: High School, Club, or Fan.

Requirements

• A Relentless Advocate: Passionate about the user experience, willing to lean into tough conversations and go the extra mile to turn dissatisfied users into long-term partners.
• A Command Communicator: Ability to communicate with clarity, easily translating technical value to both internal stakeholders and external decision-makers, whether leading a web demo or navigating a renewal over the phone.
• Commercial & Data Acumen: Understanding of the sales funnel, ability to spot "expansion signals," and comfort using health scores and engagement metrics to prioritize daily tasks.
• Technology Savvy: Quick grasp of product market fit and comfort using platforms like Salesforce, Salesloft, and others to track touchpoints and trends.
• Master of Prioritization: Ability to balance a heavy workload without letting the ball drop, with a natural growth mindset and a drive to not settle for the status quo.
• Must live within commuting distance of our Lincoln, Nebraska headquarters, as the role requires 3 days in the office each week.

Nice To Haves

• An Innovator: Always looking for a better way to do things, excited to help refine processes and find creative solutions.
• Sports Industry Experience: Lived the life as a coach, athlete, or administrator, understanding the season’s rhythm and unique customer pressures.
• SaaS Background: Experience in a client-facing role at a tech company, understanding subscription renewals and churn.
• Familiarity with the Hudl Suite: Prior use of Hudl products and ability to speak the language of power users from day one.

Responsibilities

• Executing High-Impact Onboarding: Architecting a customer’s first experience with Hudl, partnering with Account Executives to transition new accounts, ensuring every program hits the ground running, sees immediate value, and builds momentum for long-term success.
• Maximizing Territory Impact: Driving deep product adoption across the territory, ensuring every customer fully integrates Hudl into their daily workflow for maximum return on investment.
• Driving Strategic Engagement: Conducting reviews and strategy sessions with Coaches and Directors to provide education and roadmaps for achieving program goals and securing long-term renewals.
• Championing the Hudl Ecosystem: Continuously communicating the value of the full Hudl suite, identifying where a program's gaps can be bridged by broader offerings, and turning functional users into power users.
• Mastering the Metrics: Keeping engagement high, churn low, and expansion revenue growing by using data to proactively identify at-risk accounts.

Benefits

• Flexibility in work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more)
• Open, honest culture with trust in people from day one
• Supportive team environment with ownership of work and agency to try new ideas
• Professional development resources and opportunities
• Invested office spaces designed with employees in mind
• Tech stack and hardware provided for success, whether in-office or remote
• Support for mental and physical health through Employee Assistance Program, employee resource groups, and fitness partner Peerfit
• Medical insurance with multiple plans to choose from, including vision, dental, fertility healthcare and family forming benefits
• 401(K) matching up to 4% of employee contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed