Customer Success Manager

Healthix • New York, NY

30d • Hybrid

About The Position

We are seeking a proactive and relationship-driven Customer Success Manager (CSM) with proven experience in the healthcare industry. This is a dual capacity role, driving engagement, satisfaction, product adoption and customer retention while supporting new customer acquisition efforts. The primary focus will be on enhancing engagement with community and health industry partners, both existing and prospective, across various initiatives and services. On site support extends to Customer, Community, City and State initiatives serving as a trusted advisor, deeply understanding the unique needs of healthcare organizations, research, and public health collaborations. The key priority is creating opportunities to generate revenue and deliver greater value through helping them align our solutions with their business goals.

Requirements

• Bachelor’s Degree in Healthcare Administration, Business or related field.
• Minimum of four (4+) years experience in a customer success, account management, relationship management or business development role, preferably in a healthcare or health IT environment.
• Experience supporting large health systems, payers or provider networks.
• Five to ten in-person customer visits required per quarter with a minimum of 20 visits per calendar year.
• Ability to travel to local/nationwide conferences as required.
• Excellent verbal and written communication skills to effectively convey information to customers.
• Comfortable presenting to senior leadership, including C-suite executives.
• Strong understanding of healthcare organizations, operations, terminology and technical concepts.
• Skilled in managing multiple customer accounts and competing priorities in a dynamic environment.
• Strong analytical and problem-solving abilities to address challenges and provide effective solutions.
• Experience working with EHRs, clinical portals or health data systems.
• Self-motivated with the ability to work independently in a hybrid work environment.
• Proficient in Microsoft Office (Word, Excel, PowerPoint and Outlook) and Salesforce.

Responsibilities

• Driving engagement, satisfaction, product adoption and customer retention.
• Supporting new customer acquisition efforts.
• Enhancing engagement with community and health industry partners, both existing and prospective, across various initiatives and services.
• Providing on-site support to Customer, Community, City and State initiatives.
• Serving as a trusted advisor, deeply understanding the unique needs of healthcare organizations, research, and public health collaborations.
• Creating opportunities to generate revenue and deliver greater value by aligning solutions with customer business goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level