Customer Success Manager

Motion

40d • Remote

About The Position

You will be directly responsible for educating our clients (agencies and DTC brands) on creative strategy and how to operationalize their workflow to fill the current gap between performance and creative teams using Motion. They’re already feeling the pain, and this problem is a top priority for them. By gaining a deep understanding of media buying and creative production you will help teams see how the Motion platform is the answer to the workflow challenges they are experiencing. Your work will have a direct impact on our growth.

We have a mighty team of 5 right now. You will report our CS Team Lead, Ale [https://www.linkedin.com/in/alejandratobong/], whose superpowers are leading by example by being wildly curious (never shying away from asking a question), caring deeply (not just saying it, but showing it), and constantly trying to improve processes.

Requirements

• 2–3 years of experience in high volume account management, client management, or customer success at a B2B SaaS company
• A resourceful, self-starting attitude, paired with endless curiosity and a genuine excitement to learn and teach.
• Strong public speaking, presentation, and relationship-building abilities.
• You incorporate AI into your daily workflow – not as a nice-to-have, but as a core working habit. We're looking for someone who actively finds smarter ways to do their job and stays curious about what's possible as the tools evolve.
• Exceptional organization and ambition

Nice To Haves

• Extra points for startup experience!
• Media buying/performance marketing experience, particularly in paid social (e.g., Meta, TikTok, Youtube), in roles such as Growth Marketing Creative Strategist, Performance Marketing Manager, or Paid Social Specialist.
• An understanding of the importance of creative in the paid media landscape
• Experience in the hospitality industry

Responsibilities

• Developing an onboarding curriculum for your clients and bring it to life in engaging sessions. You’ll help clients build a report structure that meets their needs using Motion and then host sessions with their teams to make sure everyone knows how to use the reports. Our current session mix consists of large-group Motion custom walkthroughs/educational talks, small group working sessions, naming convention and creative strategy brainstorms.
• After onboarding, you’ll continue to build relationships with clients to ensure they are up to date on new features, breakthroughs in creative strategy processes, and ensure they find continued value in the app.
• Understand our clients’ team dynamics knowing when to loop in relevant stakeholders for training and conversations.
• Understand clients’ current creative strategy processes, identifying gaps or inefficiencies and partnering with them strategically to strengthen their approach through education, best practices, and deeper Motion usage
• Contribute to internal and external content as a thought leader.

Benefits

• Competitive compensation package: We offer competitive compensation, including equity for all employees, health benefits from day one, a monthly health & lifestyle stipend to support your well-being, 20 days of PTO, and a $1,500 work-from-home stipend.
• Remote-first with hybrid flexibility: We're a remote-first company with team members spanning Canada, the U.S., and beyond, but also have office spaces in 4 main hubs (Toronto, Montreal, Vancouver, and Porto) for optional hybrid work.
• Growth that speaks for itself: Motion has strong product-market fit, 2.5x YoY growth, second-time founders with deep industry knowledge, and $30M in Series B funding to fuel our momentum.
• Opportunity for impact: As an early team member, your contributions will directly shape the product, team, and the future of the company. If you're excited about building, you’ll thrive here!
• Award-winning team: We're a low-ego, high-performing team that was just ranked #19 on G2's list of Best Canadian Software Companies for 2026.
• Team connection: Virtual: Day-to-day, we use Roam, an AI-powered virtual office platform that fosters spontaneous collaboration, drop into meetings or quick chats, and interact with colleagues for a simulated, "live" digital headquarters. In-person: Outside of the option to go to one of our offices, our team gets together for a team offsite once/year, and we have a company retreat every summer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed