Customer Success Manager - U.S.

Teton

2d•Remote

About The Position

Teton is building the foundational data layer for the point of care, using real-time, multimodal AI to generate a digital twin of the patient and care environment. Our proprietary computer-vision system enables staff to automate documentation, proactively manage resident acuity, and streamline workflows across entire facilities. Our platform delivers unprecedented access to real-time data insights, empowering healthcare providers with actionable intelligence to enhance decision-making and elevate care delivery. As Teton's West Coast/Central Customer Success Manager, you'll own a book of business across senior living operators in the western and central U.S.- guiding them from go-live through long-term adoption and value realization. You'll be part of a team that collaborates with all levels of the Senior Living portfolio. You are the main champion at the community level: translating Teton's AI capabilities into operational wins, surfacing risk before it becomes churn, and ensuring every community in your portfolio sees measurable impact on resident safety, staff workflows, and clinical outcomes. This is a high-ownership role. You'll run onboarding, facilitate training, drive product adoption at the community level, partner closely with Account Management on account health signals, work with Product to channel client feedback, and serve as the voice of your customers back into Teton.

Requirements

4+ years in Customer Success or a comparable post-sale, non-quota-carrying role at a B2B healthcare technology company
Proven track record managing a portfolio of enterprise or mid-market accounts with measurable adoption and retention outcomes
Experience supporting senior living, post-acute, or long-term care operators — or comparable healthcare provider environments
Data-fluent: can interpret usage analytics and tie product engagement to operator outcomes
Excellent written communication — concise, structured, and operator-ready
Direct, transparent communicator who escalates early, brings solutions with the problem, and wants teammates who operate the same way
You thrive in rapid iteration and don't need a finished process to do great work
Genuinely curious about AI, computer vision, and how emerging technology actually lands in healthcare settings
You want to do the best work of your career at a company that's genuinely changing how care gets delivered
You want your work to make a real impact and look back in five years knowing you were part of building something that mattered
Fully remote, based on the West Coast (PST preferred; MST/CST considered)

Nice To Haves

Experience launching or scaling a SaaS product with senior living operators or within healthcare
Familiarity with HubSpot, Notion, and modern CS tooling
Prior experience at a Series A–C healthcare technology startup

Responsibilities

Full ownership of post-sale adoption and value delivery for a portfolio of West Coast operator accounts
Onboarding and training facilitation for new communities, ensuring staff confidence and product fluency from day one
Relationships with operator leadership (VPs of Clinical, Operations, IT) and community-level stakeholders (EDs, DONs, care staff)
Adoption monitoring and intervention — identifying at-risk communities early and deploying playbooks to course-correct
Cross-functional partnership: surfacing expansion signals and churn risk to Account Management, channeling client feedback to Product, and partnering with Support on escalation resolution
Account health scoring and adoption reporting through HubSpot
On-site presence across your book (~30% travel) for go-lives, training and high-stakes account moments