Customer Success Manager
About The Position
We are seeking a proactive, polished, and relationship-driven Customer Success Manager to join our growing Customer Success team. In this role, you will manage a portfolio of strategic, mid-to-large-sized clients and serve as a trusted advisor after implementation and go-live. The Customer Success Manager will be responsible for helping clients achieve measurable business value through our software solutions. This includes driving adoption, strengthening executive relationships, monitoring customer health, supporting renewal readiness, identifying churn risk, and partnering internally to deliver strong client outcomes. This is an individual contributor role ideal for someone who is structured, commercially aware, technically curious, and comfortable operating across relationship management, account strategy, customer success operations, and cross-functional problem solving.
Requirements
- Proactive, polished, and relationship-driven.
- Structured.
- Commercially aware.
- Technically curious.
- Comfortable operating across relationship management, account strategy, customer success operations, and cross-functional problem solving.
Responsibilities
- Manage a portfolio of strategic, mid-to-large-sized clients.
- Serve as a trusted advisor after implementation and go-live.
- Help clients achieve measurable business value through our software solutions.
- Drive adoption of software solutions.
- Strengthen executive relationships with clients.
- Monitor customer health.
- Support renewal readiness.
- Identify churn risk.
- Partner internally to deliver strong client outcomes.
Benefits
- medical
- dental
- vision
- basic life insurances
- 401k plan
- 100% match for the first 4% contributed to 401k
- 15 days of PTO each year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
