US - Customer Success Manager
About The Position
Paul Gough Media is a marketing agency that helps private healthcare clinics grow through marketing, sales, and technology. The Customer Success Manager takes ownership of clients after onboarding and is responsible for their ongoing success using the company’s proprietary CRM system, PhysioFunnels. This hands-on, client-facing role focuses on driving system usage and engagement, resolving problems, and helping clients implement what they need to achieve results. It is an active implementation and client-success role, not passive support, campaign management, or ad delivery. The role is based in the company’s Celebration, Florida office and is full-time, Monday through Friday, 9:00 AM to 5:30 PM. The salary is $50,000–$55,000, depending on experience. The company offers opportunities for development and progression.
Requirements
- Take ownership and act without waiting to be told what to do.
- Be proactive and identify problems before they become issues.
- Communicate clearly and confidently with clients.
- Be comfortable with technology and able to learn new systems quickly.
- Enjoy solving problems and helping people succeed.
- Manage multiple clients while maintaining attention to detail.
- Experience in customer success, onboarding, account management, or another client-facing role is a plus.
Nice To Haves
- Experience in customer success, onboarding, account management, or another client-facing role.
Responsibilities
- Own the client journey after onboarding, ensuring clients remain engaged, active, and progressing.
- Work in PhysioFunnels to support clients, build and troubleshoot within the system, and help implement what is needed to achieve results.
- Proactively check in with clients, guide their next steps, and prevent them from stalling after onboarding.
- Identify when clients are stuck or not seeing results and take clear action to help them move forward.
- Build strong client relationships, communicate clearly, and deliver a high-quality client experience.
- Collaborate with Account Managers, Ads Specialists, and Operations to support clients end-to-end.
Benefits
- Opportunities for development and progression within the company.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
