Customer Success Manager

Automation Anywhere•US TX Remote, TX

10d•$215,000 - $225,000•Remote

About The Position

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential. We are looking for a Customer Success Manager to join our growing team. We are seeking a person who knows that real customer success comes from the heart. Someone who has the best customer management and business consultancy skills. A person who is passionate about engaging customers and expanding their use cases. A person with impeccable relationship-building skills can create win/win environments for all parties. If this sounds like you, we have customers adopting our product, and we would love to have you on our team to impress them with your ability to exceed their expectations! Location: Texas-based

Requirements

6+ years’ experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
Technology background strongly preferred (SaaS, RPA, or Computer Software)
Bachelor’s degree required.
Prior experience in closing sales deals with clients of all sizes at the executive level
Experience with Salesforce or other Force.com platforms
Proficient in Office software
Experience in building successful intelligent automation programs resulting in significant value to the business enterprise
Travel up to 15%
You’re driven: No one needs to push you to excel; it’s just who you are
Eager to learn, adapt, and perfect your work; you seek out help and put it to good use
Impeccable written and verbal communication skills
Detail-oriented and analytical
Strong team player but still a self-starter
Thrives in a multi-tasking environment and can adjust priorities on-the-fly

Nice To Haves

MBA is a plus

Responsibilities

Owning the overall relationship with assigned clients, which includes: Increasing adoption, ensuring retention, and satisfaction
Establishing a trusted/strategic advisor relationship with each assigned client and driving the continued value of our products and services
Developing, preparing, and nurturing customers for advocacy
Working with clients to establish critical goals or other key performance indicators, and aid the customer in achieving their goals
Working to identify and/or develop upsell opportunities
Working only with our largest customers who represent a significant amount of upsell