Customer Success Manager
About The Position
Zeta Global is an AI-powered marketing cloud company whose platform unifies identity, intelligence, and omnichannel activation. The Customer Success Manager serves as a strategic advisor and primary point of contact for a portfolio of clients, partnering with marketing teams to develop customer engagement strategies, drive adoption of Zeta’s platform, and deliver measurable business outcomes. The role works with sophisticated marketing teams on data-driven segmentation, lifecycle programs, and omnichannel engagement to support customer growth. The position owns retention and revenue growth across an assigned book of business. It identifies opportunities to expand platform usage and helps clients realize additional value from Zeta’s solutions. The ideal candidate brings strong client relationship skills and hands-on experience in digital marketing, lifecycle marketing, or marketing automation platforms. This is a remote role based in the United States.
Requirements
- Bachelor’s degree in Marketing, Business, or a related field.
- 3–5 years of experience in Customer Success, Account Management, or digital marketing.
- Experience working with email and digital marketing programs.
- Experience with marketing automation or ESP platforms.
- Familiarity with customer journey development and lifecycle marketing strategies.
- Experience managing multi-channel or omnichannel marketing campaigns.
- Excellent communication and relationship management skills.
- Strong organizational and presentation skills.
- Proficiency with Excel, PowerPoint, and Word.
Responsibilities
- Manage a portfolio of client relationships and serve as a trusted strategic advisor.
- Own retention, renewals, and expansion opportunities within an assigned book of business.
- Identify opportunities to increase platform adoption, expand channel usage, and drive revenue growth.
- Partner with clients to develop and execute data-driven marketing strategies across email, SMS, and other addressable channels.
- Guide clients in building customer journeys, lifecycle marketing programs, and campaign strategies.
- Lead regular client meetings, including Quarterly Business Reviews focused on performance, growth opportunities, and marketing strategy.
- Lead collaboration across Solutions Consulting, Product, Operations, and Support to deliver client initiatives successfully.
- Coordinate internal teams to deliver scoped services with a focus on quality, efficiency, and outcomes.
- Translate client goals into clear requirements and actionable plans for internal teams.
- Drive adoption of new platform features and capabilities.
- Educate clients on platform best practices and emerging marketing trends.
- Provide feedback to Product and internal teams based on client insights.
- Oversee client billing, budgeting, and forecasting processes as needed.
- Ensure timely follow-up and resolution of client issues in partnership with internal teams.
Benefits
- Flexible PTO.
- Excellent medical, dental, and vision coverage.
- Employee equity and stock purchase plan.
- Employee discounts.
- Virtual wellness classes.
- Pet insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
