Customer Success Manager (Spanish Bilingual)

LearnUpon • Salt Lake City, UT

1d • Hybrid

About The Position

LearnUpon LMS helps organizations train their employees, customers, and members. Businesses can manage, track, and achieve their unique learning goals — all through a single, powerful solution. With offices in Dublin (our HQ), Belgrade, Philadelphia, Salt Lake City and Sydney, we are a global team with lots of diverse cultures, backgrounds, and experiences that puts our customers' experience at the heart of everything we do. Our culture fosters an open, collaborative and supportive environment where our accomplishments are celebrated and encouraged. We're always striving for the best solution (not the easy one). We’re proud of our success and we’re humble and hungry to achieve more.
As a Customer Success Manager you will partner with a portfolio of customers to drive adoption, deliver measurable success, and secure long-term value. Acting as a trusted advisor, you will combine consultative engagement with structured success planning to ensure your portfolio achieves meaningful business outcomes. We're growing our Customer Success team, and looking for a new team member to support accounts in both the US and LATAM regions.
In this role, you will lead with curiosity and ownership, aligning LearnUpon’s solutions with customer objectives to drive retention, manage renewal readiness, and identify strategic expansion opportunities.

Requirements

• 2-3+ years of experience in SaaS, strategy, consulting, operations, or an equivalent field where you have managed complex workflows or high-volume portfolios.
• Full professional fluency in both Spanish and English (written and verbal) is required to support our US and LATAM regions.
• A deep interest in Software/Tech; you’ll need to adopt our platforms easily and be able to get into the technical details to demo effectively.
• The ability to command a "room" and maintain positivity in a fast-paced environment, whether it’s a one-on-one call or a live webinar for a hundred people.
• A self-motivated individual with a "get-it-done" mindset who isn't afraid to roll up their sleeves and research creative technical solutions.
• A creative and analytical thinker who can look at customer data to identify where a digital campaign or a group session could solve recurring pain points.
• Proficiency using Salesforce or a similar CRM system to manage customer data and outreach initiatives.
• Excellent communication skills, high attention to detail, and the ability to deal with ambiguity while working cross-functionally across multiple time zones.

Nice To Haves

• Experience working in the learning space (e-learning, edtech, or learning management).
• Experience with Planhat or a similar Customer Success Platform.

Responsibilities

• Own a customer portfolio, ensuring clients achieve defined business outcomes and realize measurable value.
• Align LearnUpon solutions with customer goals and master technical configurations to provide expert "how-to" guidance.
• Execute structured outreach using 1:1, 1:few, and 1:many motions, including webinars and digital campaigns, to scale impact.
• Leverage data and usage insights to monitor customer health, mitigate risks, and drive targeted engagement.
• Guide customers through platform adoption, change management, and their evolving business needs.
• Drive successful renewals and identify expansion opportunities by consistently demonstrating ROI.
• Bridge the gap between customers and Product/Sales teams to ensure field feedback influences the roadmap.
• Maintain strong account discipline while contributing to team projects that improve internal practices and the bottom line.
• Triage and respond to customer queries in a timely way with full professional fluency in both English and Spanish.

Benefits

• Competitive salary and company ESOP
• 25 days’ PTO, plus 10 public holidays and 1 annual wellness day
• Private health insurance and company 401k
• Parental benefits, including up to 26 weeks’ paid maternity leave, 4 weeks’ paid paternity leave, and coaching support for new parents (location-specific details apply)
• Up to 4 weeks per year working abroad (role eligibility applies)
• Clear career progression opportunities — take LearnUpon where you think it can go
• A collaborative and supportive environment with regular team events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed