Customer Success Manager

DataGrail

22h•$110,000 - $140,000•Remote

About The Position

As a Customer Success Manager at DataGrail, you’ll partner with customers to help them operationalize and scale their privacy programs using our agentic privacy platform. Acting as a trusted advisor, you’ll drive onboarding, adoption, and long-term customer success by delivering strategic guidance, fostering engagement, and helping customers realize measurable value from the platform. You’ll also advocate for customer needs cross-functionally, helping shape the product experience and the future of privacy operations.

Requirements

Experience in customer success, onboarding, implementation management, or customer-facing SaaS roles
Strong understanding of privacy operations and data privacy regulations such as GDPR and CCPA
Experience working with privacy platforms or related technologies, including tools like DataGrail
Strong project management and problem-solving skills with the ability to manage multiple customer priorities
Ability to build trusted relationships with both technical and business stakeholders
Clear communication skills and confidence working with customer leadership teams
Ability to proactively identify customer risks, drive adoption, and improve customer outcomes
Passion for customer success, privacy, and helping organizations navigate evolving compliance challenges

Nice To Haves

Experience working with privacy, security, legal, or compliance teams
Familiarity with SaaS onboarding or implementation workflows
Experience supporting customers in fast-moving or highly regulated environments

Responsibilities

Own the customer journey from onboarding through long-term success and retention.
Lead customer onboarding and implementation projects, coordinating timelines, stakeholders, and delivery milestones.
Drive platform adoption and customer value by helping organizations operationalize privacy best practices.
Build trusted relationships with customer stakeholders, including privacy, security, legal, and executive teams.
Proactively monitor customer health, identify churn risks early, and drive resolution plans.
Partner cross-functionally with Solutions Architects, Product, Support, and Sales to improve the customer experience.
Identify opportunities to improve onboarding workflows, customer engagement, and operational scalability.
Advocate for customer needs and share actionable feedback to help shape product improvements