Customer Success Manager
About The Position
Your mission is to serve as a trusted partner to customers, helping them build and evolve future-ready fleet and energy programs that improve operations and deliver measurable business value. You will manage day-to-day interactions with customers within an assigned portfolio throughout the fleet and, where applicable, energy lifecycle to build strong relationships, deliver top-notch customer service, grow our mutual business together and proactively identify new opportunities for both our clients and for Inspiration. You will also play a foundational role in setting standards and building processes that scale as the business grows and customer requirements expand. You will report to Courtney Esmael – Director, Customer Success.
Requirements
- 5+ years in a customer-focused role with proven ability to grow business and drive strong customer satisfaction and NPS outcomes
- Detail-oriented, highly organized, personable, and enjoys getting things done
- A builder with an affinity for the fast pace and change of a high-growth company
- Possesses excellent written and verbal communication skills, high emotional intelligence, and the ability to navigate difficult conversations with empathy and professionalism
- Proven listener, critical thinker, and problem-solver
- Collaborator with the ability to own and execute independently and through others
- Energized by Inspiration’s mission to help fleets modernize for a more sustainable, data-driven, and electric future
- Experience or interest in fleet management, mobility, EVs, energy or adjacent industries
- Bachelor’s degree or equivalent
- Fit with core values is a critical component of the hiring process, and employees are expected to demonstrate these behaviors in their interactions with colleagues, customers, and all stakeholders. An assessment of how each employee has exhibited core values is an important part of the performance review process.
Responsibilities
- Be the main Inspiration day-to-day point of contact for assigned customers, owning customer health, retention, and daily account coordination
- Establish strong customer relationships by understanding needs, anticipating and solving problems, planning and executing with excellence, and building trust
- Develop and maintain in-depth knowledge of Inspiration Fleet and Energy products to provide customers with enhanced solutions that support their core business
- Understand the business model of assigned customers and how their corporate goals translate into fleet and energy priorities, ultimately helping each customer achieve them
- Collaborate with internal Subject Matter Experts as well as external client stakeholders to deliver a best-in-class fleet and energy program
- Project manage customer initiatives, driving agendas for weekly, monthly, and quarterly meetings, and partner with internal resources to deliver customer business reviews
- Lead exception oversight and cross‑functional communication between customer and internal teams, proactively managing activities such as vehicle ordering, transport logistics, service delivery needs and status updates
- Help to build, integrate, and constantly improve upon internal processes
- Serve as the “voice of the customer”, bringing valuable insights to internal teams that help guide product and services development as well as inform operational processes
Benefits
- 10% bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
