Customer Success Manager

Komodor • San Francisco, CA

1d • Remote

About The Position

Komodor is an AI-powered SRE platform that helps engineering teams proactively manage reliability at scale. By combining deep system context with AI-driven insights and automation, Komodor enables DevOps, SREs, and developers to quickly understand issues, prevent incidents, and operate complex cloud-native environments with confidence. The company is looking for an experienced Customer Success Manager (CSM) who shares a passion for innovation and customer-centric excellence. The primary mission of this role is to connect deeply with technical customers, understanding their unique DevOps challenges and delivering unparalleled value. The CSM operates at the intersection of business outcomes and technical adoption; owning whether the customer believes the solution is working. This involves understanding each customer's unique business and technical needs, goals, and challenges, allowing the CSM to tailor the solution accordingly. The CSM will ensure customers are successful through their path to production value by understanding where they are in their Kubernetes journey, diagnosing adoption gaps, and driving time-to-value with a hands-on, prescriptive approach to ensure a smooth implementation and adoption process; all while emphasizing the seamless experience provided by Komodor.

Requirements

• Bachelor's degree in Computer Engineering or a related field (or equivalent work experience).
• Proven experience working with Engineering and DevOps professionals on customer side.
• Proven 3 years of experience as a Customer Success Manager, Technical Account Manager or other customer facing role that requires strong organizational and technical understanding of our persona.
• Fluency in AI (models/skills/pipelines) required.
• Working knowledge of the monitoring/observability ecosystem is required.
• Strong interpersonal and communication skills, with the ability to build rapport and trust with customers.
• Problem-solving mindset and ability to navigate challenging situations with diplomacy and professionalism and “can-do” attitude.
• Great presentation skills and bias to communicating value and impact.
• Comfortable delivering training and enablement in a 1:1 or team based setting to facilitate adoption.
• Excellent organizational and project management skills required.
• Proficiency in CRM software, product usage and other CS related tools.
• Demonstrated ability to collaborate and work effectively in a team environment.
• Proactive and drive meaningful outcomes with customers.

Nice To Haves

• Working knowledge of cloud native/DevOps tools and Cloud computing

Responsibilities

• Ensure that customers fully leverage Komodor's AI SRE and cost optimization capabilities, Accelerating MTTR and optimizing Kubernetes costs.
• Navigate a diverse customer portfolio, bringing a point of view to each customer interaction on where value is being left on the table.
• Create robust relationships with stakeholders, advancing Komodor's footprint in the Kubernetes ecosystem.
• Retain and grow customer engagement by identifying opportunities to extend our reach and value.
• Work in collaboration with Komodor's product, solutions, and sales teams to amplify customer demand.

Benefits

• Remote first culture
• Great culture and perks.
• Options & benefits.
• Growth opportunities!
• Industry Conferences
• Contribution to local communities by hosting, participating and encouraging our employees to be better ambassadors.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees