Customer Success Manager (Hybrid Denver)
About The Position
About Boomi and What Makes Us Special Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.
Requirements
- 5+ years of experience working as either Customer Success, Architect, Engineer or Consulting role with Account management focus
- Experience with Commercial IT organizations
- Ability to address topics such as business value and total cost of ownership, etc.
- Demonstrated ability to successfully handle solution and services scoping to define a Statement of Work
- Experience in collaborating with Systems Integrators
- Excellent ability to understand and communicate complex business and technical subjects to both Management and Technical audiences
Nice To Haves
- Experience with cloud and application integration and B2B integration
- Excellent business, analytical, problem solving and communication skills (written and verbal)
- Proven ability to meet and exceed retention targets
Responsibilities
- Maximize retention and identify growth opportunities with your account portfolio
- Manage the overall post-sales account success (technical, commercial) with the support of the Boomi teams (Product, Services, Support)
- Understanding of customer requirements and drive internally (enhancements, fixes) to accelerate and remove barriers to customer adoption and growth
- Identify opportunities for expansion associated with their adoption of the Boomi product portfolio and collaborate with internal stakeholders (account, product teams)
- Partner with our subscription sales makers during the sales cycle on the value of the Boomi Professional Services as part of the Success Assurance program
Benefits
- Compensation and Benefits
- Boomi is committed to fair and equitable compensation practices. The On Target Earnings (OTE) for this role are 70% base and 30% commission.
- Total Compensation begins at $149,000 and is determined by various factors including geographic location and the candidate's knowledge, skills, and experience.
- An overview of our benefits can be found here.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
501-1,000 employees
