Customer Success Manager

Rain Technologies•New York, NY

21d•$80,000 - $95,000•Remote

About The Position

Customer Success Manager at Rain Instant Pay (View all jobs) Remote (US) Rain is the fastest-growing earned wage access (EWA) fintech in the U.S. , serving 3.5 million employees and backed by top investors like QED and Prosus . We’ve raised nearly $400M in funding—including the largest Series A in fintech history —and just closed our Series B to fuel our next stage of hypergrowth. As a Customer Success Manager (CSM) you will work with our largest customers to ensure they are continually deriving value from partnership with Rain. In this role, you will manage new and existing customers through the full lifecycle and be hyper focused on delivering a fantastic customer experience that will result in expansion and increased retention rate.

Requirements

3+ years of experience in B2B SMB or Mid-Market with a history of driving revenue through retention and expansion of existing customers
Strong project management skills and ability to prioritize internal and external requests
Demonstrated track record of successfully building relationships and problem solving skills
Proven ability to measure, understand, and communicate business needs and impact to your customers
Ability to be flexible and adjust to changing priorities or projects as the company scales
Experience using an enterprise CRM (HubSpot, Salesforce, etc.)

Nice To Haves

Experience in FinTech is a plus

Responsibilities

Own the entire relationship between Rain Instant Pay and our customers by e stablishing a trusted advisor relationship across the customer's organization, from Executive Sponsors to day-to-day contacts, that works to ensure customers are getting value from our service
Develop success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations
Lead cross functional projects with internal teams, including sales, product, marketing, and support, to ensure that customer expectations are met and exceeded
Work closely with Implementation and Sales to identify new opportunities and facilitate transitions following initial or follow-on deployments
Be the customer point of contact and voice for support, queries and functional assistance
Support the build and demonstration of client success stories to be evangelized among business prospects and industry experts
Use customer relationships as needed for prospect references