Customer Success Manager

Rezolve Ai

86d • Remote

About The Position

Rezolve Ai (NASDAQ: RZLV) is an industry leader in AI-powered solutions, specializing in enhancing customer engagement, operational efficiency, and revenue growth. The Brain Suite delivers advanced tools that harness artificial intelligence to optimize processes, improve decision-making, and enable seamless digital experiences. As a leader in Product Discovery, we empower retailers and brands with AI-driven search, conversational commerce, geofencing, and one-touch instant payments. With recent acquisitions of Bluedot, GroupBy, ViSenze and Crownpeak, Rezolve is accelerating innovation at the intersection of AI, commerce, and customer engagement.

Requirements

• 2–5+ years in Customer Success, Account Management, or similar client-facing role, preferably in a SaaS (Software as a Service) or technology company.
• Proven ability to manage multiple accounts, projects, and priorities in a fast-paced environment.
• Strategic thinker with strong analytical, organisational, and problem-solving skills.
• Familiarity with technical concepts and ability to work closely with technical teams.
• Excellent communication, interpersonal, and presentation skills.
• Strong understanding of customer lifecycle and subscription business metrics.
• Fluent in English, with professional proficiency in either French, Spanish, or German.
• Located in EST or CST time zones.

Nice To Haves

• Experience with CRM/CSM platforms preferred.

Responsibilities

• Serve as the primary point of contact for a portfolio of customers, building strong relationships with key stakeholders and executive sponsors.
• Understand customer goals and align product usage to maximize value, driving the creation and execution of success plans and customer scorecards.
• Deliver product updates, introduce new solutions, and gather feedback to inform the product roadmap.
• Conduct regular service reviews and ensure consistent communication and alignment between customers and internal teams.
• Manage renewals and maintain awareness of commercial agreements, budgets, and account performance.
• Plan and prioritize customer projects in collaboration with internal teams, overseeing Professional Services deliverables and execution.
• Identify upsell, cross-sell, and expansion opportunities while driving product adoption across customer organizations.
• Support strategic account growth by presenting tailored product demonstrations and helping develop business cases aligned with customer goals.

Benefits

• Be part of an innovative and fast growing global company at the forefront of AI-powered commerce
• Work with a dynamic and collaborative team shaping the future of AI, commerce, and customer engagement
• Opportunity to make significant impact on the company's digital growth strategy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed