Customer Success Manager

Runwise•New York, NY

28d•$90,000 - $110,000•Hybrid

About The Position

Runwise is looking for a Customer Success Manager who is highly motivated, results-oriented, and focused on business growth opportunities. Runwise is the leading smart operating system for buildings. We control and optimize every system—including heating, cooling, electric, gas, and water—across 10,000+ buildings throughout the United States. The impact is substantial: Runwise lowers energy costs and reduces fossil fuel usage by ~20% in every building we serve, while making these spaces more comfortable, safe, and affordable. This translates to removing the equivalent of 100,000 cars worth of carbon emissions annually and more than $100M in energy savings. As a well-funded startup backed by leading investors, Runwise is headquartered in New York City with thriving operations in Chicago, Boston, and Washington D.C. We’re building the future of sustainable building operations at scale.

Requirements

1-3 years of direct customer management experience in a Customer Success or Account Management role
Excellent social and communication skills and find it easy to get along with others
Thrive by building long-term relationships and partnering with a range of customers from individual business owners to C-level executives
A problem solver and can diagnose and help troubleshoot problems quickly and efficiently
A teacher at heart (or by profession) with the ability to distill technical or complex systems into simpler concepts to empower customers
Willing and capable of working very hard and at times longer hours during peak season (winter)
Passionate about real estate and/or energy efficiency

Responsibilities

Assisting property managers, supers and owners with the Runwise platform
Drafting and delivering savings analyses for existing customers
Identifying ongoing opportunities for Runwise to further their relationship with the customer (new products, new buildings, general advisement, etc.)
Proactively identifying potential problems that may lead to reduced savings or a miss on customer goals
Managing relationships with all parties that are interested in the Runwise product (supers, property managers, owners)
Answering and responding to technical product queries and troubleshooting until issues are resolved.
Working cross-functionally to identify expansion opportunities within a given book of business.