Customer Success Manager
About The Position
At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale. We’re looking for a Customer Success Manager to help customers successfully adopt and grow with Epiq’s AI‑enabled legal technology platforms, including Epiq AI, Epiq Discover, and Epiq Assist. This role is ideal for someone who enjoys working directly with customers, explaining new technology, and helping users turn powerful software into real‑world results. You’ll be the primary point of contact for your customers — guiding onboarding, training users, introducing new features, and helping clients get long‑term value from Epiq’s platforms. As the Customer Success Manager, you will be driving adoption, providing workflow guidance, identify growth opportunities, and assisting with the renewal process.
Requirements
- Experience supporting customers in a SaaS, legal tech, or eDiscovery environment
- Enjoy teaching users and simplifying complex technology
- Comfortable working with different types of stakeholders - from daily users to executive decision‑makers
- Thrive in environments where processes are evolving and growing
- Strong communication skills and a customer‑first mindset
- Must be authorized to work in the United States for any employer.
Responsibilities
- Own relationships with a portfolio of customers using Epiq’s SaaS products
- Help customers onboard, adopt, and expand their use of AI‑driven legal technology
- Train and support end users on new features and workflows
- Communicate product updates, release notes, and best practices
- Partner closely with Sales, Product, and Operations teams
- Provide customer feedback that helps shape future product improvements
Benefits
- Annual bonus
- Flexibility that’s recognized externally
- Enterprise-wide learning and mobility
- Modern platforms and AI
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
