Customer Success Manager

viaPhoton•Naperville, IL

14d•$70,000 - $85,000•Onsite

About The Position

We are changing the norm by being customer-focused, technology-led. viaPhoton is reimagining fiber optic manufacturing for the AI era. We design and deliver custom-engineered, end-to-end fiber connectivity solutions for the data centers, 5G networks, and AI infrastructure shaping the next decade, and our customers need them in weeks, not months. In five years we've grown to a team of 200+ and 4x'd our revenue in the last year alone, and we're just getting started. We're looking for people who want to do their best work with a team that's moving fast. You'll be the connective tissue between our customers and our operations. Managing the entire journey from quoting through delivery, you'll keep communication clean and proactive, resolve issues before they grow, and build trust with the biggest names in hyperscale infrastructure.

Requirements

Communicate clearly and adapt your style to different audiences
Have careful organizational discipline and follow through on what you start
Use customer-first judgment to balance stakeholder needs with company constraints
Are at your best when systems and priorities shift, and are comfortable learning new tools
Take ownership and have a track record of seeing things through

Responsibilities

Own the complete customer journey from onboarding through quoting, production, and delivery
Keep communication clear and proactive across email, Slack, and phone
Set expectations early, build realistic timelines, and resolve issues before they escalate
Coordinate with sales, engineering, manufacturing, and logistics to align on priorities
Maintain accurate ERP updates and bring clarity to workflows that move quickly