Customer Success Manager

Meadow

17d • $85,000 - $132,000 • Remote

About The Position

Meadow is the modern payments platform for higher education that simplifies the entire student financial experience. We're transforming the $600 Billion higher education payments industry in the United States — building for universities what Shopify built for retail businesses, and bringing the entire student financial experience online. The need for a platform like Meadow has never been greater. If you're passionate about our mission to empower students financially and strengthen economic mobility through higher education — and you're excited to join a highly ambitious, talented team — we'd love to hear from you.

As Meadow’s Customer Success Manager, your primary mission is to make our clients successful term-to-term — maintaining a high CSAT, high retention rates, and low churn rates.

Requirements

• 4-6+ Years of Experience in Marketing, with Meaningful Exposure/Focus on Events
• Experience at an Early Stage Startup
• Builder Mindset: High Agency x High Urgency
• Own problems end-to-end.
• Make consequential decisions that impact outcomes.
• Track record of success building genuine trust with clients, becoming a reliable point of contact, and knowing when to escalate versus handle things directly.
• Track record of success anticipating client needs before they surface as problems, keeping stakeholders informed, and setting clear expectations.
• Track record of success managing the commercial side of the client relationship — contract terms, renewal timelines, and how to build a case for continued investment.
• Track record of success guiding clients through complex products, troubleshooting issues, and connecting features to business outcomes.

Nice To Haves

• Experience in B2B/Enterprise SaaS, FinTech, and/or Higher Education.
• Excited to use AI as a core part of how you work.

Responsibilities

• Make clients successful term-to-term
• Maintain a high CSAT
• Maintain high retention rates
• Maintain low churn rates

Benefits

• Competitive Salary
• Competitive Equity
• 401(k) Retirement Savings Plan
• Subsidized Medical, Dental, and Vision Insurance (with HSA & FSA Plans Available)
• Flexible Paid Time Off
• Paid Company Holidays
• Paid Parental Leave
• 1-2 Onsites Per Year
• Membership in an Ambitious, Kind, No-Drama Team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed