Customer Success Manager

Revenova LLC • US,

1d • $90,000 - $95,000

About The Position

The Customer Success Manager plays a pivotal role in ensuring that our clients achieve their desired outcomes through the effective use of our products and services. This position focuses on building strong, long-lasting relationships with customers by understanding their needs, providing tailored solutions, and proactively addressing any challenges they may face. The successful candidate will act as a trusted advisor, guiding customers through onboarding, adoption, and ongoing engagement to maximize value and satisfaction. By collaborating closely with sales, product, and support teams, the Customer Success Manager helps drive customer retention, growth, and advocacy. Ultimately, this role is essential in fostering a customer-centric culture that supports business growth and enhances overall customer experience.

Requirements

• Minimum of 3-5 years of experience in a customer success, account management, or related role, preferably within the software, logistics, transportation, or supply chain industry.
• Demonstrate a comprehensive understanding of Transportation Management Systems (TMS) software with the ability to quickly grasp and adapt to new software systems.
• Provide expertise in Salesforce components, including managing user accounts, configuring workflows, overseeing security settings, and creating basic reports and dashboards to support operational needs.
• Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.
• Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively
• Demonstrated commitment to customer satisfaction and success.
• Ability to work effectively within a team and collaborate cross-functionally.
• Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines.
• Willingness to travel as needed to meet with clients and attend industry events

Responsibilities

• Own the overall success of an assigned portfolio of customers, serving as a trusted advisor and strategic partner throughout the customer lifecycle.
• Serve as a trusted advisor by understanding each customer’s business goals, operational workflows, challenges, and success measures.
• Drive adoption, engagement, and effective use of Revenova solutions through proactive guidance, best practices, and success planning.
• Monitor customer health, usage trends, and key performance indicators to identify risks, address adoption gaps, and proactively drive positive outcomes.
• Build and maintain strong relationships with key stakeholders, executives, administrators, and end users to foster long-term customer partnerships.
• Lead regular business reviews and strategic planning discussions aligned to customer objectives and platform capabilities.
• Collaborate with Product, Support, Professional Services, and Sales to advocate for customer needs and improve the customer experience.
• Partner with customers to identify workflow optimization opportunities and expanded use of the Revenova platform.
• Support customer retention and renewal efforts by proactively managing risk and reinforcing ongoing business value.
• Identify account growth opportunities through additional products, services, or strategic initiatives aligned with customer needs.
• Travel as needed to support customer meetings, business reviews, industry events, and strategic account initiatives.

Benefits

• Health insurance with two PPO plan options covering medical care, prescriptions, preventive services, and virtual visits
• Dental coverage
• Vision coverage
• Voluntary short-term disability insurance
• Life and AD&D coverage
• 401(k) plan with a 3% Safe Harbor contribution
• Generous time-off benefits for vacation, sick leave, and company holidays
• Eligibility for a corporate bonus or sales commission plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed