Customer Success Manager, LATAM - Portuguese

NinjaOne • Tampa, FL

21h • Hybrid

About The Position

As a NinjaOne Customer Success Manager II focused on the LATAM region, you will build and maintain customer relationships through frequent phone interactions and serve as the primary contact for your accounts. You will advise customers on best practices and product adoption, negotiate contracts, and offer additional products and services to help them realize the benefits of NinjaOne’s solutions while growing and maximizing company profit. The role requires fluency in English and Portuguese and is hybrid in Tampa, Florida, with four in-office days per week: Monday, Tuesday, Thursday, and Friday.

Requirements

• Fluency in English and Portuguese.
• Exceptional consultative skills, including clear communication, active listening, the ability to inspire and project confidence, and the ability to overcome objections.
• Ability to influence and inspire customers as a customer advocate and product expert.
• Polished verbal and written communication skills in English and Portuguese.
• Resilience and composure when guiding customers through issues and escalations.
• Proven track record of achieving and maintaining sales targets.
• Extensive IT knowledge.
• Experience as an Account Manager and comfort owning a portfolio of accounts and guiding customers through their journey.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Grow an individual book of business within a portfolio of existing LATAM customer accounts.
• Proactively engage and reach out to accounts regularly.
• Serve as the single point of contact for assigned accounts, building relationships and identifying, qualifying, sorting, and developing cross-sell and upsell opportunities.
• Communicate with customers and respond quickly and efficiently to client requirements.
• Analyze customer needs and present solutions that meet customer requirements.
• Build and maintain relationships with stakeholders to support customer satisfaction and identify growth opportunities.
• Research and document relevant contact information for existing leads in Salesforce.
• Use Salesforce to document activities, forecast opportunities accurately, and communicate opportunity information appropriately.
• Maintain knowledge of market conditions and competitive activities.
• Perform other duties as needed.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) plan.
• Unlimited PTO.
• Opportunities for growth and advancement.
• Hybrid remote work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed