Customer Success Manager (Life Sciences & Healthcare)

Clarivate•Belgrade, ME

8d•Hybrid

About The Position

We are looking for a Customer Success Manager to join our team in Belgrade. The Customer Success team is globally distributed across the US, Canada, the UK, and Europe, supporting a portfolio of strategic global accounts. Each CSM manages a global book of business and works closely with customers to ensure long-term success, retention, and growth.

Requirements

5 years of working experience in customer facing role (preferably Customer Success)
Proficiency in English.
Bachelor's degree and/ or equivalent professional experience.

Nice To Haves

Proficiency in Salesforce
Experience working independently with customers across different regions and time zones.

Responsibilities

Establishing and maintaining strong, long-term relationships with key customer stakeholders.
Proactively engaging with customers to ensure their ongoing satisfaction, loyalty, and trust.
Gathering and analyzing customer feedback to inform customer success plans, improve product and service delivery.
Identifying potential risks to customer success and implementing strategies to mitigate them.
Working closely with internal teams to align efforts and deliver a cohesive customer experience.
Assisting in the expansion of the customer’s use of products and services, thereby driving growth within the assigned territory.