Customer Success Manager
About The Position
Blinq is the AI contacts app for people who meet people. We're on a mission to unlock the world's relationship potential. What started as the world's #1 digital business card is now used by 4 million professionals and at 93% of the Fortune 500. We've raised $45m+ from Blackbird, Square Peg, HubSpot Ventures, and Touring Capital. The Growth team is where sales, marketing, and growth strategy collide to supercharge Blinq’s reach. We bring our story to life for customers, partners, and the broader market - showing them how a single “card share†can launch a lasting relationship. If you’re passionate about connecting big ideas to the people who need them most, this is your place to shine. You’ll own a portfolio of business customers across the full customer lifecycle, from onboarding and product education through to renewal and expansion. This role combines customer success with commercial account ownership. You’ll understand what each customer wants to achieve, help them adopt Blinq across their teams and lead conversations about renewing and growing their account. Working closely with Sales, Support, Product and Engineering, you’ll also turn customer insights into improvements to our product and processes.
Requirements
- Experience in Customer Success or Account Management within B2B SaaS, owning both customer outcomes and commercial results.
- Evidence of improving adoption, retaining customers and growing existing accounts.
- Confidence leading renewal, pricing and expansion conversations, with sound commercial judgment.
- The ability to use customer, product and revenue data to prioritize work and measure impact.
- Clear communication, whether you’re running product training, navigating a difficult conversation or speaking with senior decision-makers.
- Strong organization and follow-through across a large portfolio, with a practical approach to AI and automation.
- Ownership, curiosity and comfort working independently in a remote, fast-moving environment.
Nice To Haves
- Experience supporting rollouts across multiple departments, locations or larger employee populations.
Responsibilities
- Lead onboarding and rollout planning, setting clear goals and helping customers introduce Blinq across their teams.
- Run product knowledge sessions, feature walkthroughs and webinars tailored to administrators and team members.
- Build relationships with customer champions, budget owners and decision-makers, understanding their priorities and buying processes.
- Use product usage data and customer conversations to identify adoption barriers, renewal risks and growth opportunities.
- Own renewals, including pricing and commercial discussions, and coordinate plans to address churn or contraction risks.
- Grow accounts by identifying opportunities to bring Blinq into additional teams, departments and locations.
- Maintain clear account plans, customer health records, renewal forecasts and expansion opportunities in our CRM.
- Partner with Support, Product and Engineering to resolve escalations and communicate clearly with customers.
- Improve playbooks and use AI and automation thoughtfully to manage your portfolio, with personal attention where it matters.
Benefits
- 20 days of annual leave
- Access to a 401(k) retirement plan
- Healthcare plan
- Competitive salary and a real growth path
- Generous PTO plus a flexible policy for everything life throws at you beyond that
- Team offsites, dinners, games nights
- Comprehensive health, dental, and vision coverage
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
