Customer Success Manager | Fully Remote US

HireVue•Sandy, UT

1d•Remote

About The Position

As a Customer Success Manager, you won't just manage accounts—you’ll serve as a strategic advisor, trusted partner, and change agent for some of our most valued clients. If you thrive on driving real customer ROI, mastering cutting-edge HR tech, and collaborating cross-functionally to unlock business growth, this is your stage.

Requirements

2+ years in Customer Success, Account Management, SaaS/Tech consulting, or project/change management.
A strong foundation (or keen interest) in Human Resources and Talent Acquisition processes.
Outstanding written and verbal communication skills with a proven track record of presenting to C-suite executives.
Natural ability to navigate complex stakeholder dynamics, mitigate account risk, and build consensus quickly.
A high-energy, self-starter mindset with elite organizational and prioritization skills.
Proficiency with Salesforce and Microsoft Office Suite.

Responsibilities

Take end-to-end ownership of customer retention, product adoption, and portfolio growth across a book of business valued up to $2M (12–15 key accounts).
Partner with a portfolio of Bronze, Silver, and Gold accounts to craft long-term adoption strategies that yield measurable business impact.
Facilitate high-impact executive meetings to define, track, and crush key business metrics.
Champion initiatives that boost Net Promoter Scores (NPS) and optimize candidate experiences.
Partner closely with HireVue’s Strategic Sales team to identify growth, upsell, and expansion opportunities.
Build strong networks across Sales, Product, Marketing, and Engineering to keep customer goals aligned with our product roadmap.
Guide customers through HireVue’s best practices, helping them seamlessly integrate digital interviewing into their talent acquisition strategy.
Advocate passionately for your clients internally to influence product design and enhance service delivery.