Customer Success Director | Fully Remote US

HireVue•Sandy, UT

1d•Remote

About The Position

The Customer Success Director (CSD) is a key position that drives the strategic direction, customer ROI, product adoption, growth and expansion through proactive thought leadership and advocacy. This is a dynamic position and the CSD will frequently multi-task between management, technical, business, strategic, marketing, and planning activities. This is an extremely entrepreneurial position and requires the decision-making, work ethic, and tenacity of an entrepreneur. The CSD drives results that tie back to strategic business goals for assigned accounts and HireVue, all while serving as a hero for our customers.

Requirements

5+ years of experience in Customer Success, Consulting, Account Management, or Enterprise SaaS, with 3+ years supporting large, complex, enterprise customers
Proven ability to operate as a trusted advisor to senior executives (VP–C-suite), influencing business strategy, adoption, and change across complex organizations
Deep experience navigating matrixed, global enterprises with multiple stakeholders and competing priorities
Strong track record of driving measurable customer outcomes including product adoption, retention, expansion, and customer health
Comfortable owning both the customer relationship and the commercial outcome
Exceptional skills in prioritization, program management, and stakeholder communication across a large portfolio
Highly self-directed with the ability to identify risk, create action plans, and execute without heavy oversight

Nice To Haves

Experience working with Fortune 500 companies strongly preferred
Background in HR Tech, Talent, Recruiting, or Workforce Transformation highly desirable
Exposure to change management, digital transformation, or enterprise transformation initiatives a major advantage

Responsibilities

Own a portfolio of strategic and enterprise customers, where you will be accountable for retention, expansion, adoption, and long-term value realization
Proactively identify risk, opportunity, and whitespace, translating insights into actionable success plans
Act as a trusted advisor to senior customer leaders (VP, SVP, C-suite), guiding them through hiring transformation, talent acquisition strategy, and digital adoption
Facilitate high-impact executive business reviews, roadmap discussions, and value alignment conversations
Partner tightly with Sales and Renewals to drive expansion strategy, renewal outcomes, and commercial success across your portfolio
Translate Hirevue usage into quantifiable business outcomes such as improved time-to-hire, candidate experience, quality of hire, and recruiter productivity
Orchestrate internal cross-functional teams (Product, Support, Marketing, Sales) to deliver seamless customer experiences