Customer Success Manager
About The Position
Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We were founded by a team of long-time eCommerce and logistics professionals who believe retailers should be able to trust their fulfillment partners as much as their in-house team. At Shipfusion we pride ourselves on our commitment to entrepreneurship and innovation. We are always looking for individuals who share these values, and who are looking to further their careers in a unique and rapidly growing organization! The Opportunity: We are looking for a highly motivated Customer Success Manager to join our Customer Success team! Reporting to the VP of Client Success you will be a key part of managing the success of Shipfusion’s clients.
Requirements
- 3+ years of client services, or project management experience
- Proficient with technology including G-Suite and data manipulation via Spreadsheet
- Strong communication and client management skills
- A self starter who can work independently
- Ability to quickly adopt to new technical processes and roll out new technical workflows to clients
- Desire to work in a fast-paced, tech-oriented, startup culture
Responsibilities
- Be responsible for managing the day to day functions of accounts ranging from low to medium revenue on a monthly basis
- Provide Shipfusion onboarding and continued education/training throughout lifecycle
- Provide world class customer support to clients, handling all questions and escalated issues as required
- Work directly with our Support and Warehouse teams to ensure deliverables are being achieved
- Work alongside the Sales team to provide product demonstrations to prospective clients
- Help strategize with customers on how to optimize the Shipfusion portal
- Handle incoming chat, support tickets and email interaction with Shipfusion’s clients
- Managing customer projects through our proprietary customer portal
- Be able to succeed in a high pressure, entrepreneurial environment.
- Additional duties as requested by the business as dictated by business needs
Benefits
- Comprehensive Health and Dental Coverage
- Generous Vacation Time: 15 days of paid vacation and 5 paid wellness days
- Vibrant Company Social Events
- Exclusive Employee Discounts
- Employee Assistance Program (EAP)
- Calm App Subscription
- Positive Company Culture
- High Employee Retention Rates
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
