Customer Success Manager

MedScout

20d • Remote

About The Position

At MedScout, our mission is to empower MedTech commercial teams with the data, insights, and tools they need to deliver life-changing medical innovations to the patients who need them most. We’re creating a best-in-class revenue acceleration platform that unites the latest medical claims intelligence with an intuitive user experience built specifically for sales professionals at medical device and diagnostic companies.
We have raised $31.8M total we’re ready to expand our Customer Success team. Our success has been possible because of the incredible relationships and partnerships we have built with our clients, and we can’t wait to keep building. Our Customer Success Managers work side-by-side as strategic partners to our clients across the entire customer lifecycle.
Are we a fit for each other?
At our stage, we believe how you operate is more important than what you’ll do day-to-day. As an early team member, we’re looking for individuals with strong alignment with the following core values.
Effort on our inputs: We prepare diligently, leave it all on the "field", and move on quickly. Focusing on good habits and work ethic, not individual outcomes, ultimately creates a winning culture and a successful company.
Earn Trust: We keep our commitments to our customers, partners, and each other. We listen attentively, speak candidly, and treat others respectfully. We strive to demonstrate empathy, inclusion, and intellectual honesty.
Intelligence Drives Operations: We learn continuously and have the humility to quickly recognize when our assumptions are wrong so we can readjust accordingly.
Hire And Develop The Best: Good players like playing on good teams. We look to raise the bar with every hire and promotion. We work hard to identify and develop high potential.
Take Decisive Action: The only sure path to continuous improvement is a hypothesis-driven approach with a bias for speed of experimentation.

Requirements

• 5+ years of customer success or strategic account management experience
• Experience within the medical device/diagnostics or healthcare technology space
• Proven track record of independently managing $1M+ books of business with strong net retention
• Experience presenting to and influencing C-suite executives or decision makers
• Strong analytical skills with ability to connect usage data to business outcomes
• History of identifying and closing expansion opportunities without sales support
• Excellence in managing complex objections and competitive situations

Responsibilities

• Operate with Autonomy: Independently manage complex, high-value accounts, owning relationships from end users to C-suite executives. You proactively bring solutions and strategic ideas to the table, driving account success without waiting for direction.
• Own Your Book of Business: Drive the complete post-sales lifecycle for your accounts from kickoff through renewal and expansion, proactively ensuring customers are achieving their desired business outcomes with MedScout.
• Engage with Deep Curiosity: Continuously seek to understand your customers' businesses, industries, and goals at a granular level. Ask thoughtful questions, research proactively, and continuously deepen your understanding. This curiosity drives how you engage and guides every strategic recommendation.
• are a Strategic Partner: Leverage deep industry expertise and knowledge of the client to challenge their thinking, develop transformative commercial strategies with decision-makers, and orchestrate multi-stakeholder programs that fundamentally change how customers compete in their markets.
• Work Cross-functionally: Drive alignment across Product, Engineering, and Sales to deliver exceptional customer outcomes.
• Inform MedScout’s Roadmap & POV: Capture and synthesize customer insights from every interaction (backed by AI tools) to directly influence product development and company strategy. Voice of Customer is really important here.

Benefits

• A competitive salary that reflects your experience and what you can bring to the table.
• $500 home office setup budget.
• Additional perks for Wellness and "Being your best self"
• Fully covered healthcare and a great vision, dental, and 401k package
• You will feel heard. You will hear, "Yes, let's do that!" and then have the opportunity to execute your ideas successfully.
• Remote first culture and quarterly on-sites with the rest of the MedScout Team.
• We stay in nice hotels and eat well when we travel for work. No one feels like a badass walking into a Quality Inn.
• Generous budget for learning and development + any tools you feel would make you more effective.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed