Customer Success Manager

Global Payments Inc. • Jeffersonville, IN

3d

About The Position

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Customer Success Manager to help shape the future of global commerce.

Requirements

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 2+ years of experience in client-facing roles such as customer success, consulting, or technical support.
• Strong ability to troubleshoot issues, perform root cause analysis, and translate technical concepts into clear business language.
• Excellent communication and relationship management skills with both internal stakeholders and external clients.
• Ability to manage multiple priorities, apply sound judgment, and deliver results in a fast-paced environment.

Nice To Haves

• 4+ years of relevant experience, ideally in the payments or credit card industry.
• Experience working cross-functionally with technical, product, and account management teams.
• Familiarity with structured issue resolution or client support methodologies.

Responsibilities

• Serve as the primary point of contact for clients, providing technical and product support while ensuring timely resolution of inquiries and issues.
• Manage issue resolution end-to-end, including root cause analysis, coordinating internal teams, tracking progress, and communicating outcomes to clients.
• Build strong client relationships by understanding business needs and proactively identifying opportunities for product adoption and growth.
• Analyze client requests and recommend solutions, system enhancements, or process improvements aligned with best practices.
• Maintain accurate documentation and tracking, while developing functional requirements to support client customizations or system changes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level