Customer Success Manager

Datassential

1d•Remote

About The Position

Datassential is a leading global intelligence platform for the food and beverage industry. Leveraging billions of data points and cutting-edge AI, we provide a suite of innovative solutions that empower more than 90% of the world’s largest food and beverage brands to develop, market, and sell their products more effectively. Based in Chicago, USA, Datassential has expanded its global reach through strategic acquisitions of CHD Expert (France) in 2022 and Brizo Data, Inc. (Canada) in 2025. In 2024, we secured investment from top-tier private equity firms New Mountain Capital and Endicott Capital—a milestone that fuels our accelerated product roadmap and strengthens our research and development, enabling us to deliver even greater value to our clients. Our remote-first, globally distributed team thrives on diverse perspectives and deep expertise in the food and beverage space. Food brings people together—and at Datassential’s table, there’s room for everyone.

Requirements

2–5 years of experience in Customer Success
Deep food and beverage industry knowledge combined with market research, insights, or data analytics background
Strong organization, timely communication, and relationship-building skills
Ability to translate customer goals into measurable outcomes
Comfortable working with data, metrics, and customer health indicators
Experience with Customer Success and CRM platforms (e.g., ChurnZero, Totango, etc.)
Proven ability to manage multiple priorities in a fast-paced environment

Nice To Haves

SaaS or B2B technology experience
Experience supporting strategic and/or mid-market customers
Experience working cross-functionally with Account Management, Product, and Support teams

Responsibilities

Drive product adoption and value realization through regular check-ins, success planning, and data-driven insights
Serve as an internal advocate, primary point of contact and trusted advisor for assigned accounts
Deliver product education, best practices, and strategic guidance tailored to customer goals
Create weekly reviews and monitor customer health metrics. Proactively address risks before they escalate
Collaborate with Product, Support, and Account Management teams to advocate for customer needs and resolve issues
Track and document customer interactions, success metrics, and outcomes in Customer Success tools
Contribute to process improvements and scalable customer success initiatives