Customer Success Manager, Galileo X Solutions

Galileo Learning • Oakland, CA

2d • Remote

About The Position

The Customer Success Manager, Galileo X Solutions, owns the full post-signature lifecycle of our school, district, and community-based organization (CBO) partnerships. This includes onboarding, implementation check-ins, renewal planning, and expansion conversations across all Solutions accounts. You'll take ownership of 40-50 active Solutions partnerships to start. Galileo Learning has been offering educational summer experiences for 25 years: STEAM-based hands-on camp and expanded learning programs that build creative confidence, growth mindset, and innovation skills for kids from kindergarten through eighth grade. Our “Solutions” offering empowers select partners to deliver these same experiences through their own staff, anywhere and at any time of year. Solutions customers get access to our renowned curriculum, high-impact professional development, a robust digital platform to support instructors, and curated materials kits. This role partners closely with the Galileo X Solutions Sales team to support and grow customer relationships, taking on key responsibilities that ensure our programs are implemented with ease and fidelity, and enabling Sales to focus on new business with the confidence that existing partnerships are successful and retained. Success in this role requires strong relationship management, operational rigor, and the ability to translate partner needs into clear, actionable steps while working cross-functionally with Sales and internal teams. This is a metrics-driven role, with success measured through renewal rates, expansion revenue, and overall net revenue retention. By supporting the lifecycle of our customer partnerships, this role ensures that our programs don’t just get implemented; they create meaningful, engaging learning experiences for students and educators. This includes both strong execution and a clear understanding of what’s working, for whom, and why. Just as importantly, this role captures and communicates that impact. By documenting student engagement, program outcomes, and partner experience, the CSM helps ensure we are continuously improving our programs and expanding access to them. This is how we bring our mission to life at scale: through strong partnerships with customers, consistent and high-quality implementation, and a clear path to sustaining and growing programs that make a real difference for students.

Requirements

• 3–5 years of experience in customer success, account management, or a related client-facing role
• Experience working with schools, districts, or within the education space strongly preferred; familiarity with school district procurement and budget cycles a plus
• Demonstrated ability to manage the full customer lifecycle, including onboarding, implementation, renewals, and expansion
• Strong project management skills, with the ability to manage multiple accounts and priorities simultaneously
• Excellent communication and relationship-building skills, with the ability to build trust with external partners
• Experience partnering cross-functionally with Sales, Operations, and/or Program teams
• Ability to identify opportunities for account growth and support expansion conversations
• Comfort using data to track performance, measure success (e.g., renewals, retention), and inform decisions
• Strong attention to detail, with the ability to maintain accurate and organized account documentation
• Ability to operate effectively in a fast-paced, evolving environment

Responsibilities

• Manage the full post-signature lifecycle for all Solutions accounts, including onboarding, coordinating training, implementation check-ins, renewal scheduling, and expansion conversations
• Serve as the primary point of contact for district and community-based organization partners, ensuring a consistent and high-quality experience
• Monitor implementation progress and proactively address risks or gaps
• Own renewal planning and coordination across accounts
• Identify and develop expansion opportunities, coordinating with Sales to close
• Track and improve renewal rates, expansion revenue, and net revenue retention as core measures of success
• Partner closely with the Sales team and other internal partners to manage shared district and CBO relationships
• Take on renewal administration and implementation coordination, currently owned by Sales
• Ensure strong continuity and experience across both Solutions and Camp touchpoints
• Identify Solutions customers who are strong candidates for full-service camp deals based on readiness signals (geography, enrollment scale, administrator engagement)
• Surface warm, actionable camp leads to the Sales team and coordinate expansion conversations
• Document clear customer success evidence, including: Student engagement and outcomes, Staff satisfaction with implementation ease, Compliance documentation, including ELOP requirements in California and equivalent frameworks in other jurisdictions
• Translate outcomes into materials that support both renewal conversations and new business sales
• Track account activity, risks, and opportunities in a consistent, structured way
• Maintain clean documentation and visibility across accounts
• Use data and insights to inform strategy, improve execution, and support team decision-making

Benefits

• No-cost medical insurance for employees (additional plans and options to add dependents available at cost)
• Vision and Dental Insurance
• 401k benefits after 1 year of employment
• Flexible Paid Time Off - time off is not limited, and we strongly recommend that employees take time off to rest and recharge.
• Unlimited free camp for your child(ren), OR two free weeks to be gifted (including AM/PM Extended Care)
• Friends and Family Discount for Galileo Camps
• Priority scholarship nominations for Galileo Camps
• Generous parental leave and extensive support with leave planning
• Employee Assistance Program, options for life insurance, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed