Customer Success Manager

IntelliShift • Commack, NY

1d

About The Position

As a Customer Success Manager, you'll own a portfolio of mid-market or enterprise customers (depending on your background) and serve as their trusted advisor across the full customer lifecycle. You'll combine a consultative mindset, strong executive presence, and a real knack for turning customer goals into measurable outcomes.

Requirements

• 3-5+ years of Customer Success, Account Management, or comparable SaaS experience managing mid-market and/or enterprise portfolios.
• A consultative mindset — you ask sharp questions, listen well, and translate customer goals into action.
• Strong executive presence and the confidence to engage with senior leaders on both the business and the operational side of the house.
• A track record of retention, expansion, and renewal outcomes you can speak to specifically.
• Hands-on experience in Salesforce (SFDC); experience with a CS platform (Gainsight, ClientSuccess, ChurnZero, or similar) is a plus.
• Comfort and curiosity with AI tools — we're leaning more on AI across our internal workflows, and we expect our team to experiment, find new ways to work smarter, and bring ideas back to the group.
• Comfort working independently, owning outcomes, and partnering cross-functionally without a lot of hand-holding.

Nice To Haves

• Experience in fleet, transportation, logistics, field service, or another operationally complex B2B SaaS environment is a strong plus — but not required if you've thrived in adjacent industries.

Responsibilities

• Own and strategically manage a portfolio of MMB or ENT customers, building a deep understanding of each customer's business objectives, operating environment, and definition of success.
• Lead subscription and relationship management for your accounts — driving retention, mitigating risk early, and making sure we deliver on every commitment we make.
• Partner closely with our Sales Team to identify and execute expansion opportunities (upsell, cross-sell, and growth) tied to real customer outcomes and value realization.
• Drive proactive renewal planning and forecasting in Salesforce so there are no surprises at renewal time and the business has clean visibility into your book.
• Build trusted, value-based relationships across all levels of the customer organization, with a strong focus on executive and senior leadership stakeholders.
• Set a consistent strategic engagement cadence — QBRs, executive check-ins, business reviews — so your customers always know the ROI they're getting from IntelliShift.
• Guide customers through the full lifecycle, from onboarding through adoption milestones and long-term expansion.
• Act as the customer's voice inside IntelliShift, coordinating with Enablement, Product, Support, Installation Services, and other partners to resolve issues, surface feedback, and introduce strategic opportunities.
• Proactively monitor customer health, engagement, and business risk using data and insight — addressing concerns early and protecting revenue at scale.

Benefits

• competitive compensation, commensurate with experience and segment focus — $65–125k base salary plus a quarterly performance-based bonus.
• company-subsidized medical, dental, and vision insurance for all FT employees
• 401K with a 4% company contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed