Customer Success Manager - Southeast /NC/SC
About The Position
For over two decades, BrainPOP has been trusted by educators and parents worldwide as a source of engaging and impactful learning experiences for all kids. With a presence in over two-thirds of U.S. districts through school and district subscriptions and an estimated annual reach of 25 million students, BrainPOP is empowering kids to take agency over their learning and excel in and out of the classroom. The company was acquired in 2022 by KIRKBI, the family-owned holding and investment company of the LEGO brand, marking a significant milestone as their first acquisition in the digital learning realm. We are thrilled to continue making learning fun and accessible with the strategic guidance and support of KIRKBI. About the Role As a Customer Success Manager, you will oversee a school book of business, driving engagement, retention, and growth. You’ll manage partner schools from onboarding to renewal, identify upsell opportunities, and provide exceptional support through a deep understanding of BrainPOP’s products and customer needs. This role requires experience driving renewals and upsells through efficiency in organizing and managing a high-volume book of business and leading consultative discussions with school leaders about their unique needs, standards, and industry trends that influence their purchasing decisions. This role involves quarterly travel for on-site customer engagements and/or conferences, and time spent at NYC HQ for attendance at company and team events (1-2 times per year). The Customer Success Manager will manage a book of business in the South/Southeast. This hire will ideally be located in NC or SC.
Requirements
- 2-3+ years experience in software sales and/or account management in K-12
- Experience managing a high-volume BoB
- Proven capability in identifying value-based opportunities for current partners while advocating for their needs internally and externally.
- Experience with software implementations (K-12 is a plus)
- Experience with a CRM and the ability to forecast and create reports to inform management about strategic decision-making.
- Ability to manage projects and programs with some complexity
- Experience in a K-12 district is a plus.
- A champion of customer satisfaction
- A strong problem-solver with analytical skills to help districts overcome barriers and maximize the use of BrainPOP.
- An outstanding verbal and written communicator with audiences of all levels.
- A strong listener with questioning skills to understand customer needs and obstacles comprehensively.
- An adaptable self-starter who is skilled at creating structure in ambiguous environments.
- Passionate for driving change in education.
- Able to travel on occasion to meet and engage customers
Nice To Haves
- K-12 software implementations
- Experience in a K-12 district
Responsibilities
- Manage and be accountable for the success of partner schools from onboarding through renewal.
- Successfully identify growth opportunities, initiate conversations regarding expansion and growth with our current customers in your territory, and upsell partner resources in subscribed schools.
- Develop deep knowledge of the BrainPOP product, a prerequisite for providing world-class aid and service to educators.
- Act as the relationship manager and oversee all aspects of partners' onboarding and implementation process.
- Communicate consistently with school leaders to ensure strong usage of BrainPOP, while gathering feedback and implementing new features
- Monitor and maintain high levels of customer satisfaction while managing partner expectations.
- Join others in Customer Success to develop innovative ways to leverage technology to communicate with and support all of BrainPOP’s users.
- Work united with other internal BrainPOP teams, communicating observations and feedback from district partners to help inform future product development efforts.
Benefits
- Competitive pay bands based on market standards
- Geo-neutral approach to compensation within the US
- Empowering, creative, collaborative, playful, and anchored in learning and growth team experience
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
