Enterprise Customer Success Manager, Southeast
EvenUp•,
•$150,000 - $180,000•Remote
About The Position
EvenUp is seeking an Enterprise Customer Success Manager for the Southeast region to manage a portfolio of 25-30 large law firm accounts. This role focuses on building deep, strategic partnerships to achieve measurable customer outcomes. The ideal candidate will possess a strategic mindset, exceptional relationship management skills, and the ability to influence senior-level stakeholders. You will act as a trusted advisor, advocate for customers within EvenUp, and identify opportunities for partnership expansion.
Requirements
- Bachelor’s degree in a related field.
- 5+ years of experience in Customer Success, Account Management, or a similar customer-facing role, with a focus on enterprise customers.
- Experience navigating a fast-paced, high-growth startup environment, balancing competing priorities while maintaining a customer-first mindset.
- Proven ability to manage a portfolio of enterprise accounts and deliver exceptional results.
- Ability to facilitate and manage multiple internal stakeholders for each account.
- Strong problem-solving, critical-thinking, and negotiation skills with a proactive approach to customer challenges.
- Exceptional interpersonal, communication, and presentation abilities, especially with executive audiences.
- Familiarity with SaaS business models, particularly recurring revenue and complex account structures.
- Experience leveraging CSPs (Customer Success Platforms) and CRM systems to manage portfolios and track enterprise customer health metrics.
- Ability to travel within the U.S. up to 40-50%.
Nice To Haves
- MBA or JD is a strong plus.
- Legal Tech or experience working with large law firms is a significant plus.
Responsibilities
- Proactively manage accounts by conducting executive-level business reviews and delivering adoption analyses.
- Collaborate with internal teams to deliver tailored value and resolve complex challenges.
- Develop strategic partnerships by defining success metrics with customers and aligning with their long-term business objectives.
- Create and execute tailored account plans for each customer to drive measurable outcomes.
- Build and nurture strong relationships with senior stakeholders and decision-makers.
- Serve as the primary point of contact for all customer-related matters.
- Own the renewal process for accounts, ensuring favorable outcomes.
- Proactively identify risks to customer retention and create mitigation strategies.
- Identify, recommend, and support strategic upsell and cross-sell opportunities.
- Partner with Sales to design customized proposals and solutions.
- Document customer feedback, enterprise-level use cases, and success stories.
- Advocate for enterprise customer needs in internal discussions to prioritize high-impact features.
- Ensure all customer interactions and account activities are tracked in the CSP/CRM system.
- Provide regular updates on account health metrics and identify key trends.
- Partner with cross-functional teams (Product, Sales, Operations) to deliver seamless customer experiences.
- Share enterprise-specific insights and best practices with the broader Customer Success team.
Benefits
- Choice of medical, dental, and vision insurance plans for you and your family.
- Additional insurance coverage options for life, accident, or critical illness.
- Flexible paid time off, sick leave, short-term and long-term disability.
- 10 US observed holidays, and Canadian statutory holidays by province.
- A home office stipend.
- 401(k) for US-based employees and RRSP for Canada-based employees.
- Paid parental leave.
- A local in-person meet-up program.
- Hubs in San Francisco and Toronto.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
