Customer Success Manager

Harris Computer

20d

About The Position

Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”! We empower our employees to make a difference We have an award winning culture We offer opportunity to learn We are financially strong and we are owned by the largest software company in Canada (CSI) We have fun! Follow us on social media to learn more about our company values, culture and initiatives! Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5511 or at [email protected] This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Requirements

• Bachelor's degree in Business, Marketing, Computer Science, or a related field.
• Proven experience as a Customer Success Manager or in a similar client-facing role.
• Proven communication, negotiation, and interpersonal skills.
• Ability to understand technical concepts and translate them into client-friendly terms.
• Results-driven with a focus on customer satisfaction and retention.

Responsibilities

• Increase customer engagement
• Develop and nurture proven relationships with clients, serving as their primary point of contact.
• Become experienced in the client's strategic business targets and operations.
• Regularly check in with clients, understand their evolving needs, and identify opportunities for additional services.
• Facilitate or host webinars with experts to enhance customers’ product knowledge.
• Monitor contract renewals and proactively engage with clients to secure renewals.
• Identify opportunities for upselling additional products or services to meet client needs.

Benefits

• We offer a comprehensive benefit package as well as other additional “Perks”!
• We empower our employees to make a difference
• We have an award winning culture
• We offer opportunity to learn
• We are financially strong and we are owned by the largest software company in Canada (CSI)
• We have fun!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees