Corporate Traveller - Customer Success Manager - Toronto, Canada

Flight Centre

6d•Onsite

About The Position

As a Customer Success Manager at Corporate Traveller, you will be an integral element of post implementation revenue generation. While collaboratively working toward the key goals of your customers, you will maintain and grow revenue streams by maximizing their overall value and expanding their adoption of Corporate Traveller and key partner product. As a Customer Success Manager, you will represent Corporate Traveller in a consultative way from traveller through to c-suite, demonstrating qualitative and quantitative value throughout their journey.

Requirements

Exceptional communication and active listening skills
Proven ability to manage a customer portfolio with full ownership and accountability
Strong prioritization, time management, and organizational skills
Data analysis skills with the ability to translate insights into strategic recommendations
Ability to build and maintain multi-level internal and external relationships
Comfortable learning and using new systems and software
Motivated, goal-driven mindset with a positive, proactive approach

Nice To Haves

Minimum 2 years of Customer Success experience
Minimum 3 years of travel industry experience
Degree qualification

Responsibilities

Maintain 100% customer retention within your assigned portfolio
Maximize portfolio value by reducing bookings outside of program
Ensure customers are under contract where possible and proactively manage renewals
Drive organic revenue growth through Corporate Traveller and third-party product adoption
Identify and mitigate customer risk factors to proactively manage portfolio health
Conduct data-driven business reviews to set, track, and achieve customer goals
Maintain regular customer contact via email, phone, video, and face-to-face meetings
Present qualitative and quantitative value to customers throughout their journey
Encourage customer advocacy through referrals, references, case studies, and participation
Maintain accurate and transparent customer data within centralized systems
Collaborate across teams through cross‑pillar communication, team calls, and shared learning
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Benefits

Generous paid time off policy
Travel perks/discounts
Health & Wellness Programs
Employee Financial Wellness Services
National/International Award Nights and Conferences
Group benefits including extended health care, dental and vision, gender affirming care, fertility care
Insurance including life, AD&D, critical illness, long term disability
Employee Assistance Program
RRSP/RPP with matching
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses
Diversity Day (paid leave to observe a holiday or cultural celebration of your choice)
Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice)
DEI education initiatives
Equitable practices, including regular equity assessments and inclusive recruitment protocols
1 paid Volunteer Day per calendar year