Customer Success Manager (San Diego/LA Remote)
About The Position
Engage with Customers post-sale to drive user adoption and satisfaction, ensuring high Customer retention. Forge highly effective customer partnerships and establish a trusted advisor/strategic partner relationship with target accounts. Work with targeted Customers to develop a proactive individual Customer Success Plan including establishing critical goals and key performance indicators. We are seeking a highly motivated and experienced Customer Success Manager to drive customer satisfaction, retention, and engagement. In this role, you will engage with customers post-sale, ensuring user adoption and the achievement of critical goals through a proactive Customer Success Plan. You will act as a trusted advisor and strategic partner, building strong, long-term relationships with target accounts to foster customer loyalty and success.
Requirements
- Bachelors degree with 4+ years of experience in customer advocacy, sales, engineering, and/or project management.
- 3+ years experience with a CRM software
- Legal authorization to work in the U.S. indefinitely is required.
- Employer work permit sponsorship is not available for this position.
- Candidate must be located in the San Diego and /or LA Metropolitan area.
Nice To Haves
- Experience with B2B congratulable SaaS platforms
- Ability to obtain necessary background clearance as required by customers.
- Strong communication and relationship-building skills, with a customer-focused mindset.
Responsibilities
- Develop and execute tailored Customer Success Plans to drive user adoption, satisfaction, and retention.
- Build trusted advisor relationships with customers, establishing yourself as a strategic partner.
- Collaborate with customers to define goals, set key performance indicators, and track progress.
- Develop a deep understanding of the Noggin enterprise software platform to assist clients in driving additional value.
- Leverage CRM tools (e.g., Salesforce, HubSpot) and Customer Success platforms (e.g., Gainsight, ChurnZero) to monitor and manage customer engagement.
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
