Customer Success Manager (Europe) (Remote)

Weflow

1d • €80,000 - €140,000 • Remote

About The Position

Weflow is seeking a Senior Customer Success Manager to join their fast-growing, VC-backed team. This role is responsible for owning a portfolio of key accounts, driving adoption, retention, and expansion. The successful candidate will be instrumental in shaping the Customer Success function, with ownership over the playbook and commercial results. The role involves working closely with late-stage prospects and existing customers to ensure they derive fast and impactful value from Weflow. This is a hands-on commercial position focused on retention and expansion, turning onboarding and adoption into renewals and growth, with direct commercial upside tied to performance. The Customer Success Manager will be a key part of the customer journey, ensuring seamless onboarding, adoption, retention, and revenue expansion. This role offers the opportunity to build the Customer Success function from the ground up and develop a global network within the RevOps and Sales community in a rapidly expanding environment with significant growth potential.

Requirements

• 2-5+ years in Revenue Operations, Salesforce Administration, Customer Success or Solutions Engineering.
• Strong technical acumen with experience in CRM systems (Salesforce), data integrations, and working with RevOps teams.
• Proven track record of metrics and urgency around onboarding and implementations.
• Demonstrated curiosity and ability to implement AI to optimize processes within your department.
• Data-driven decision-making mindset, translating insights into actionable strategies.
• Strong cross-functional collaboration skills, working with Sales, Product, and Marketing to create a customer-first culture.
• Exceptional executive communication and stakeholder management skills.

Nice To Haves

• Experience in Revenue Operations and/or as a Salesforce admin is a plus.
• Experience leading implementation teams for highly complex products is a plus.
• Experience or deep knowledge of Salesforce data capture, pipeline management, and forecasting is a plus.

Responsibilities

• Own a portfolio of key accounts, driving adoption, retention, and expansion.
• Shape the Customer Success function and develop the playbook.
• Work closely with late-stage prospects and existing customers to create fast and impactful value with Weflow.
• Own retention and expansion across the assigned customer book.
• Ensure seamless onboarding, adoption, retention, and revenue expansion.
• Build the Customer Success function from scratch.
• Develop a strong network across the RevOps and Sales community globally.

Benefits

• Revenue-generating role, closely collaborating with the founders of Weflow
• Competitive compensation, including performance-based incentives and equity.
• Opportunity to work closely with experienced RevOps & GTM leaders in high-growth companies across the entire Weflow customer base.
• High-impact position in a customer-, and velocity-driven culture.
• Flexible PTO, competitive compensation and equity.
• Great internal and external exposure to best-in-class businesses at the forefront of modern AI-driven revenue platforms.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed