Customer Success Manager

IconicCare • Cleveland, OH

1d • $50,000 - $150,000 • Onsite

About The Position

The Customer Success Manager will be responsible for owning the Cleveland metro territory. This role involves visiting skilled nursing facilities, building relationships with Administrators and Directors of Nursing, and scheduling alignment calls with Dr. Morris and the Director of Revenue Operations. While a clinical background is not required as Dr. Morris handles the clinical aspects, the primary focus is on building trust within facilities and securing meetings. The role emphasizes regular visits to the same buildings, fostering strong relationships from the front desk to key personnel. The demand for in-house physiatry is high, positioning the representative as a partner to the clinical team rather than a salesperson. Success in this role means being perceived as part of the clinical care team, understanding facility challenges, and connecting them with the necessary clinical expertise.

Requirements

• Reliable vehicle and valid driver's license
• Able to pass a background check and meet facility visitor requirements
• A professional, trustworthy, kind presence in a healthcare setting

Nice To Haves

• Learn quickly
• Incredibly friendly/personable
• Good at following a system
• Keeping notes
• Making friends

Responsibilities

• Repeatedly visit a set route of facilities across your metro.
• Build repeat relationships with front desk staff, Administrators, and DONs
• Set up alignment calls with both the Administrator and the DON attending
• Log every visit and meeting in HubSpot
• Keep a clean pipeline so every booked call is ready for a smooth handoff

Benefits

• health insurance
• dental insurance
• vision insurance
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed