Customer Success Manager
About The Position
We are Preservica and we are changing the way organizations safeguard their digital information. Our SaaS Solutions are at the razor’s edge of commercial software addressing the need for smart digital preservation technologies. As a world-leader in digital preservation, our award-winning software is used by leading businesses, archives, libraries, museums and government organizations across the globe. Working closely with a portfolio of key customers your role here is to be their Preservica "Champion". Maintaining regular contact to ensure that they are driving the best experience from their use of Preservica's Active Digital Preservation solutions. Aimed at driving customer retention and maximizing upsell and cross selling opportunities. Preservica is growing at pace and this is a great opportunity to be a significant contributor in our Customer Success programmes.
Requirements
- 5+ years within Customer Success, Account Management or Customer Engagement
- Proactive self-starter with the skill to continually seek opportunities to improve the Customer Experience
- Track record of working in a customer facing role and driving initiatives to maximise the customers ROI
- Commercially minded with an aptitude for data analysis, finding trends, risks, and opportunities within our customer interactions. Ability to communicate complex data to customers in a clear and concise way.
Responsibilities
- Foster and maintain open channels of communication between the company and its customers, developing decision maker level relationships
- Represent the Voice of the Customer (VoC) within Preservica to ensure the business capabilities, strategy, and roadmap meet the existing and future needs of the Customers
- Proactively seek opportunities to improve the Customer Experience
- Be a subject matter expert in Preservica’s products and services guiding customers to best practice and maximizing their ROI
- Identify and nurture upsell opportunities to the existing Customer base, partnering with Sales and Marketing to drive additional revenue
- Translate data into strategic information that communicates trends and opportunities both internally and externally
- Lead customer strategic business reviews both in person and remotely
Benefits
- competitive salary
- benefits package
- tailored career development
- personal development and training
- annual training allowance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
