Customer Success Manager

Justworks•New York, NY

7d•$42 - $46•Hybrid

About The Position

As a Customer Success Manager, you will develop strong relationships with your customers and ensure their long-term success on the Justworks platform. You will work as an extension of their teams, identifying ways for them to grow with Justworks. Customer Success Managers are both the customer’s voice here at Justworks and also the face of the Justworks brand to our customers. They are focused on finding ways to build trust, stay attuned to their book’s needs, and help catalyze company growth or expansion with our product. Needless to say, Customer Success Managers play a vital role at Justworks, and we are building a world-class team!

Requirements

Minimum of 2-4 years of professional experience in account management, relationship management, customer success, or a complex customer service environment
Experience in Lead generation for B2B in a high-velocity setting (i.e., SaaS, PEO, Fintech)
Salesforce, SalesLoft, LinkedIn SalesNavigator, and/or ZoomInfo are required.
Excellent organizational, written, and verbal communication skills
Excellent interpersonal and communication skills, and demonstrates the ability to listen to gather important information during a sales call and/or meeting
Ability to simplify complicated topics and explain them in terms people can easily understand
Able to apply creative solutions to a variety of issues in a fast-paced environment
Strong attention to detail with the ability to manage competing priorities and multi-task
Demonstrated track record of a passion for Customer Success and driving retention strategies
Aptitude to be consultative and innovative when problem-solving
Ability to work as part of a team and be resourceful and adaptable

Nice To Haves

Experience in healthcare, HR, or insurance industries preferred
Experience in HR Tech/SaaS is a plus

Responsibilities

Manage and service a dedicated book of business, proactively identifying opportunities for growth and retention by leveraging market insights, customer success tools and multi-threaded relationship management.
Build and maintain strong relationships with key stakeholders, including administrators and executives, to deeply understand their business objectives and align Justworks' solutions to their evolving needs.
Drive consistent customer value and satisfaction through regular check-ins, strategic business reviews, and proactive support that anticipates and addresses client challenges before they arise.
Triage, oversee and/or service customer queries by providing education, routing to the proper internal teams where necessary, and driving solutions with cross-functional partners.
Champion the Justworks brand and product suite, developing a comprehensive knowledge of our offerings and clearly articulating our value proposition to both current and prospective customers.