Customer Success Manager

Buzz Solutions

7d

About The Position

Buzz Solutions is seeking an experienced Customer Success Manager with deep roots in the utility industry and proven success in a startup environment. As a Customer Success Manager, you will own post-sale customer relationships, drive platform adoption, ensure long-term customer value, and serve as a trusted advisor to our utility partners. You will act as the bridge between our customers and our engineering, product, and sales teams. The ideal candidate has a passion for technology, excellent communication skills, and a strong desire to contribute to the success of Buzz Solutions.

Requirements

• 6–8 years of experience in a SaaS Customer Success role.
• Direct experience in the electric utility industry, or selling and supporting technology into utilities.
• Working familiarity with transmission and distribution operations, asset inspection and maintenance, vegetation management, wildfire mitigation, or utility procurement and capital planning cycles.
• Excellent verbal and written communication skills, with the ability to articulate complex technical concepts clearly and compellingly to both field and executive audiences.
• Comfort discussing AI and computer vision concepts with technical customers — model performance, false positives and negatives, confidence thresholds — and the credibility to set accurate expectations rather than overpromise.
• Strong problem-solving skills with the ability to understand client needs and provide tailored solutions.
• Self-motivated and goal-oriented, with a proven track record of driving customer outcomes.
• Experience working in Salesforce and other enterprise-level systems.
• Ability to work collaboratively across internal teams and contribute to a positive team environment.

Responsibilities

• Own the end-to-end post-sale customer experience, serving as the primary point of contact for our electric utility customers and partners.
• Drive deep engagement within the Buzz Solutions platform, ensuring customers realize ongoing ROI that supports renewal and long-term retention.
• Identify and surface expansion opportunities — new use cases, additional circuits or regions, expanded inspection volume — using product adoption, usage data, and customer outcomes. Partner with the Sales team to develop these opportunities; Sales owns the close.
• Advocate for customers and their needs internally to influence product direction and roadmap priorities.
• Identify at-risk customers who are not achieving their desired outcomes and lead the effort to get them back on track.
• Organize training sessions, product deep dives, and enablement efforts so customers get the most out of our platform.
• Maintain accurate account health, engagement, and adoption data in Salesforce and our broader customer success tooling.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed