Customer Success Manager

VTS•New York, NY

19h•Hybrid

About The Position

This role is at the front line of VTS’s growth engine. In this expanded version of a traditional SDR role, you’re cultivating relationships and ensuring long-term customer value. You will help identify and engage users of our Activate platform with the aim to increase their adoption of our product. Leveraging data-driven workflows and senior leadership strategies, you’ll generate pipeline at scale, test new go-to-market strategies, and provide critical insights back to the sales and marketing teams. This opportunity is located in New York, NY, and requires this hire to work from our office four days a week.

Requirements

Self-Starter Characteristics: You are curious, coachable, and ready to dive headfirst into a fast-paced, goal-driven environment. Your mindset and hustle matter most, demonstrating the initiative required to manage accounts and opportunities independently.
Data-Forward Approach: You embrace new tools and want to learn how to use data to work smarter and faster, understanding how to interpret engagement metrics to inform actions.
Proven success driving pipeline generation or customer satisfaction.
You thrive on structure, love hitting goals, and excited to be part of a team that’s building something big.
You bring 2+ years of professional or experience in CRE, SaaS, sales, or customer success.

Responsibilities

Drive Strategic Customer Relationships: Form lasting relationships with both property teams and senior decision makers across the country. You will be instrumental in nurturing these connections from initial contact through engagement, serving as a critical touchpoint for ongoing success.
Ensure Platform Adoption and Value: Proactively engage to monitor product utilization and ensure high adoption rates. Work independently with property teams on issues to achieve resolution. Take a prospect’s vision of their tenant experience goals and work closely with them to develop a viable plan to achieve their goals
Leverage Engagement Data for Growth: Utilize data to automate busywork so you can focus on connection, enablement and experimenting with strategies to drive growth. This includes tracking customer engagement metrics to provide critical insights and proactively identifying key upsell and expansion opportunities within managed accounts.
Scale and Collaborate: You will learn to manage across scale, using data to identify pipeline efficiently while collaborating closely with senior leadership to generate pipeline growth.