Customer Success Manager

CodeHS•Chicago, IL

10d•$64,000 - $78,000•Onsite

About The Position

CodeHS is looking for an Customer Success Manager to help manage school implementations and onboarding. You will get a chance to work closely with educators and schools to facilitate teaching coding to students all over the world. You're a great fit for this position if you are passionate about improving education, building strong relationships, going the extra mile to solve problems creatively, and working on the forefront to use technology to improve education.

Requirements

Passionate about improving access to quality education
Strong written and verbal communication skills
Extremely organized and detail oriented
Interest in personally learning more about coding, prior experience a plus
Teaching experience or working in the educational system preferred
5-7% travel - may travel to visit customers, conferences, or team meet ups

Responsibilities

Handle questions from customers of CodeHS
Onboard new customers to CodeHS and learn about their needs to provide informed recommendations on using the product
Work with teachers and administrators on CodeHS implementation, ensuring they are successful in using the platform
Manage customer accounts throughout the school year by holding regular check-ins via email, phone and web video demos
Have a deep understanding of the CodeHS product and curriculum catalog
Help customers with integrations between CodeHS and school and district systems
Closely track and manage account data, identifying the current satisfaction of customers
Keep customer satisfaction high to drive retention
Visit local customers in person
Travel to visit major customers in different parts of the country
Communicate customer needs and pain points to the rest of the CodeHS team
Work with team to ensure customers renew
Work with school administrators and other stakeholders to improve computer science programs