Customer Success Manager

Boom • Austin, TX

10d

About The Position

The CSM owns a portfolio of property management clients, ensuring seamless onboarding, strong product adoption, and long-term retention. At Boom, CSMs are the primary advocate for the customer– driving implementation, creating early wins, and building the foundation for an enduring partnership. They partner closely with Sales, Product, and Support to deliver measurable outcomes for our clients.

Requirements

• 3+ years in Customer Success and/or Account Management (B2B SaaS required)
• Demonstrated success leading customer onboardings and trainings
• Proactive problem-solver and resourceful executor who thrives in a fast-paced, evolving startup environment
• Extreme attention to detail and high degree of ownership
• Strong communication and organizational skills; able to simplify complex workflows for clients
• Proficiency with CRM/CS tools (Attio, ClickUp, Intercom, Zapier) and comfort with data-driven insights
• Experience with SaaS implementations

Nice To Haves

• Integrations experience is a plus
• Experience in PropTech, property management, or tenant screening is plus

Responsibilities

• Lead onboarding for Boom’s core products, BoomScreen and BoomReport, ensuring a fast and smooth time-to-value
• Coordinate launch of BoomScreen and BoomReport across property management systems, integrations, and workflows; facilitate client readiness for go-live from a technical perspective and troubleshoot as needed
• Build and maintain trust with client stakeholders from the start of the partnership
• Monitor adoption and usage signals, addressing gaps early to prevent churn
• Capture client feedback and partner closely with Product, Operations, and Engineering to influence improvements; de-escalate and resolve issues as needed
• Monitor adoption and usage signals, addressing gaps early to prevent churn; deliver performance reports to clients that demonstrate ROI and reinforce value
• Maintain accurate records of account health, activity, and notes in Boom’s CRM (Attio)

Benefits

• Competitive salary with stock options
• Full healthcare coverage (health, dental, vision) including 50% coverage for dependents
• 15 days of Paid Time Off (PTO) per year + 3 sick days + all US federal holidays (11 in total)
• Company-issued laptop/MacBook
• Company-sponsored training & development
• Regular off-sites, retreats, and other company-sponsored events and travel opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed